Fatal error being repeatedly logged

  • Resolved David Anderson / Team Updraft

    (@davidanderson)


    2 months, 2 weeks ago

    Hi,

    We’re having this fatal error logged (version 2.9.87 of the plugin, PHP 8.3). Please can you advise? Thank you!

    PHP Fatal error / Exception has occurred in wp-cron.php?doing_wp_cron=1774108961.7844591140747070312500. Error/Exception Message: Uncaught Error: Call to a member function get() on null in wp-content/plugins/fluent-crm/app/Services/Funnel/SequencePoints.php:81
    Stack trace:
    #0 wp-content/plugins/fluent-crm/app/Services/Funnel/SequencePoints.php(32): FluentCrm\App\Services\Funnel\SequencePoints->setupData()
    #1 wp-content/plugins/fluent-crm/app/Services/Funnel/FunnelProcessor.php(296): FluentCrm\App\Services\Funnel\SequencePoints->__construct()
    #2 wp-content/plugins/fluent-crm/app/Services/Funnel/FunnelProcessor.php(278): FluentCrm\App\Services\Funnel\FunnelProcessor->processFunnelAction()
    #3 wp-content/plugins/fluent-crm/app/Hooks/Handlers/FunnelHandler.php(100): FluentCrm\App\Services\Funnel\FunnelProcessor->followUpSequenceActions()
    #4 wp-includes/class-wp-hook.php(324): FluentCrm\App\Hooks\Handlers\FunnelHandler->FluentCrm\App\Hooks\Handlers\{closure}()
    #5 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #6 wp-includes/plugin.php(517): WP_Hook->do_action()
    #7 wp-content/plugins/fluent-crm/app/Hooks/Handlers/Scheduler.php(44): do_action()
    #8 wp-includes/class-wp-hook.php(324): FluentCrm\App\Hooks\Handlers\Scheduler::FluentCrm\App\Hooks\Handlers\{closure}()
    #9 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #10 wp-includes/plugin.php(565): WP_Hook->do_action()
    #11 wp-cron.php(191): do_action_ref_array()
    #12 {main}
      thrown (Line 81 in wp-content/plugins/fluent-crm/app/Services/Funnel/SequencePoints.php)
     (wp_current_filter is: fluentcrm_scheduled_minute_tasks, fluent_crm_process_automation, shutdown)
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Md. Ashikur Rahman – WPManageNinja

    (@ashiik)

    2 months, 1 week ago

    Hi, @davidanderson!

    Thank you for reporting this fatal error, and we are sorry for the delay.

    This appears to be a data corruption or invalid sequence issue in FluentCRM version 2.9.87 running on PHP 8.3. The error “Call to a member function get() on null” at line 81 in app/Services/Funnel/SequencePoints.php suggests that the query builder for retrieving funnel sequences is null when attempting to execute the get() method.

    Based on the stack trace, this occurs during the processing of scheduled funnel actions via wp-cron, specifically when the SequencePoints class tries to determine the next sequences for a funnel subscriber. The funnel or specific sequences referenced by the subscriber may have been deleted or corrupted.

    Could you please confirm whether you have deleted or changed anything in the automation sequence while this is active? To investigate and resolve this further, we recommend contacting our support here.

    Thank you.

    Thread Starter David Anderson / Team Updraft

    (@davidanderson)

    2 months ago

    Hi,

    You can tell your development team that the fix they sent us appears to work – from having many fatal errors logged each day, there have now been none in the last 24 hours.

    David

Viewing 2 replies - 1 through 2 (of 2 total)

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