Fatal Error by CleanTalk

  • Resolved Hiroyoshi

    (@hiroyoshimori)


    1 year, 2 months ago

    Hi,

    Apologies in advance unfortunately I removed file which caused error, so cannot provide file itself.

    Yesterday wordpress updated plugin below, and CleanTalk detected and cured language file in it.
    https://ja.ww.wp.xz.cn/plugins/download-monitor/
    /languages/plugins/download-monitor-ja.l10n.php

    However during curing process, it seems something happened and it broke program file instead of cured.

    Are there any possibility to happen again? Or fixed by CleanTalk?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 2 months ago

    Hello,

    It was most likely a broken signature. We found one and fixed it. Please deactivate the plugin with the complete deactivation option enabled to fix the broken signature.

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)
    2. Check the “Complete deactivation” option at the bottom of the page and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)

    Did it help?

    Thread Starter Hiroyoshi

    (@hiroyoshimori)

    1 year, 2 months ago

    Thanks for prompt reply.

    Done, but not sure it’s fixed or not because we’ve already resolved by deleting file root caused.

    Do we need to deactivate and re-activate which we run in other sites as well?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 2 months ago

    I think you can try pressing the ‘Clear scanner logs’ button below the scan results and then the ‘Synchronize with cloud’ button. The next scan should run fine.

    Thread Starter Hiroyoshi

    (@hiroyoshimori)

    1 year, 2 months ago

    Thanks!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 2 months ago

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Fatal Error by CleanTalk’ is closed to new replies.