Fatal error: Call to undefined function on line 19

  • lydiamav1

    (@lydiamav1)


    8 years, 6 months ago

    Hi,
    I am new to building a site and went to upload one of the themes from the list of popular themes and update to the newest update and got the following error.
    Fatal error: Call to undefined function get_parent_theme_file_uri() in /home/content/28/8690428/html/lydia/wp-content/themes/anissa/inc/custom-header.php on line 19

    I am also not able to access my dash board, and get the same error when I try to access it. Any help is so very appreciated!!! 🙂

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    8 years, 6 months ago

    Your anissa theme seems to be the error.

    Try updating the theme from a fresh download.

    If that does not work, I recommend reporting the issue to the theme’s author: https://ww.wp.xz.cn/support/theme/anissa

    Meanwhile if you need immediate access to the dashboard, access your server via FTP/ SFTP , or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding "-old" to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Seventeen, etc.). That will force your site to use it.

Viewing 1 replies (of 1 total)

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