Fatal Error during scan

  • Resolved Maurice Bizzarri

    (@mauricebizzarri)


    1 year, 7 months ago

    Oct 25 20:08:18]  Fatal error: Maximum execution time of 30 seconds exceeded in /opt/bitnami/apache/htdocs/wp-content/plugins/wordfence/lib/wordfenceHash.php on line 909 There has been a critical error on this website.

    I have not been able to stop Scan from scanning this file. I have not been able to increase my php execution time either – I’ve edited every php.ini file that is on my server.

    This just started today. I haven’t been playing with anything on the server except for HTTP headers.

    Bitnami Lightsail AWS WordPress Multisite

    This is wordfence premium – I am a volunteer for this non-profit and don’t have access to the account email.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    1 year, 7 months ago

    Hi @mauricebizzarri,

    My apologies for not spotting your post sooner, but as a premium customer you’re entitled to faster private support. We are only able to assist users of the free version here on the forums. You’re able to open support tickets at https://support.wordfence.com with your license. Feel free to just paste the same content as above in your ticket as you’ve included plenty of detail for us to get started.

    You can also access premium support via the Help menu item in the plugin, Help link on the plugin’s Dashboard page, on our documentation homepage or via the HELP link in the footer of all wordfence.com pages.

    Just in case you posted here because you can’t access premium support, please send an email to lockout @ wordfence . com and provide the email address or username that is associated with the account so that we can get you the assistance you need.

    Many thanks,
    Peter.

Viewing 1 replies (of 1 total)

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