Fatal Error Email Subscibers Plugin

  • Resolved nseidensticker

    (@nseidensticker)


    4 years, 6 months ago

    The Email Subscriber plug in is causing our site to crash. When enabling the plug in we get the following message:
    Plugin could not be activated because it triggered a fatal error.

    Warning: require(/var/www/wp-content/plugins/email-subscribers/lite/includes/feedback/class-ig-tracker.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/email-subscribers/email-subscribers.php on line 99

    Fatal error: require(): Failed opening required ‘/var/www/wp-content/plugins/email-subscribers/lite/includes/feedback/class-ig-tracker.php’ (include_path=’.:’) in /var/www/wp-content/plugins/email-subscribers/email-subscribers.php on line 99

    We are on WP Version 5.8.2
    Email Subscriber/Newsletter Version 5.0.2

    Any support to get this working is appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Kishan Ranawat

    (@kishanranawat)

    4 years, 6 months ago

    Hi @nseidensticker,

    We have checked this issue at our end and it looks required files are present in the plugin folder.

    This kind of error generally occurs when there is some temporary glitch in copying plugin files during the install/update process.

    If you’re still experiencing the error we would recommend deleting the plugin and reinstalling a fresh copy of the plugin to resolve it. You may have to delete the plugin through FTP if the website isn’t accessible at your end.

    The issue should be resolved automatically after this.

    Hope this helps you. Let us know what comes out.

    Thank you.`

    Plugin Contributor Kishan Ranawat

    (@kishanranawat)

    4 years, 3 months ago

    Hello @nseidensticker,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issue.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue. We will be happy to assist you further.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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