Fatal Error ‘Failed opening required’

  • Resolved Lautaro

    (@les360)


    2 years, 3 months ago

    Hi, I’m having an “Error processing checkout. Please try again” error every time I want to finish the checkout and pay on my site.

    I checked Woocommerce error log and found the following fatal errors:

    2024-03-06T12:59:56+00:00Crítico require(): Failed opening required '/home/latartuf/public_html/argentina/wp-content/plugins/woocommerce/src/Admin/API/Data.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    2024-03-06T12:59:59+00:00Crítico require(): Failed opening required '/home/latartuf/public_html/argentina/wp-content/plugins/woocommerce/includes/rest-api/Controllers/Version2/class-wc-rest-customer-downloads-v2-controller.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    2024-03-06T13:00:18+00:00Crítico require_once(): Failed opening required '/home/latartuf/public_html/argentina/wp-content/plugins/woocommerce/includes/wccom-site/rest-api/endpoints/class-wc-rest-wccom-site-installer-controller.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    2024-03-06T13:00:18+00:00Crítico require(): Failed opening required '/home/latartuf/public_html/argentina/wp-content/plugins/woocommerce/src/Admin/API/Data.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    2024-03-06T13:02:24+00:00Crítico require_once(): Failed opening required '/home/latartuf/public_html/argentina/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    From what I can see in the specified path the problem comes from the very Woocommerce plugin.

    I already tried disactivating other plugins that may create a conflict but nothing happened.

    I also checked that PHP version is compatible and the same for WP version and yes, I’m using Woocommerce latest version.

    Any suggestions on what else I can try to fix this?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • ckadenge (woo-hc)

    (@ckadenge)

    2 years, 3 months ago

    Hi @les360,

    Thanks for reaching out.

    Any suggestions on what else I can try to fix this?

    I can see you’ve already tried some of the basic troubleshooting steps – this is a good start.

    Based on the error logs you’ve provided, it seems like some core files of the WooCommerce plugin are missing or cannot be accessed.

    To troubleshoot the issue even further, I suggest backing up your site and trying the following:

    1. Deactivate and delete the WooCommerce plugin, then reinstall it. Don’t worry, your data won’t be lost as it’s stored in your database.
    2. Ensure that the file permissions for your WooCommerce plugin are correct.

    Let us know how this goes.

    Thread Starter Lautaro

    (@les360)

    2 years, 3 months ago

    Apparently, there is an incompatibility issue between the Mercadopago plugin I was using (payment processor for LATAM) and the latest version of Woocommerce.
    What I did was use the WPRollback plugin to roll back the Woocommerce version to 7.1.1. and now it works.

    In case someone is in the same position as I was, I recommend doing it as follows:

    1. Roll back the Mercadopago plugin to version 6.x
    2. Roll back the Woocommerce plugin to version 7.1.1
    3. Update the Mercadopago plugin to the latest version
    ckadenge (woo-hc)

    (@ckadenge)

    2 years, 3 months ago

    Hello @les360,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Cheers.

Viewing 3 replies - 1 through 3 (of 3 total)

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