Fatal Error in Debug Log

  • Resolved jahrat

    (@jahrat)


    3 years, 4 months ago

    There are several topics related to this plugin but the details all seems slightly different.

    With this plugin activated I cannot access the admin panel even though the front end is available. The debug logs contain a large amount of fatal errors showing maximum execution time exceeded. Accessing the files on the host and deactivating the plugin immediately allows access. To test this, each time I reactivate overnight the admin panel is inaccessible.

    Following this, I deactivated the plugin for a period of 5 days. During this period the admin panel is always accessible and the fatal errors relating to the maximum execution time exceeded do not appear in the log.

    I am using WordPress 6.1.1, PHP 8.0.28 and plugin version 4.4.3.1.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support robertabela

    (@robert681)

    3 years, 4 months ago

    Thank you for using the plugin @jahrat

    I am sorry to read about your issue. However, we will need more details to know what the issue is. You mention there is a large amount of fatal errors – can you please share the details, or the logs so we can see what these errors are?

    Looking forward to hearing from you.

    Thread Starter jahrat

    (@jahrat)

    3 years, 4 months ago

    I can send you a copy of the debug logs generated before and after deactivation. Please give me an email address to use.

    Thanks.

    Plugin Support robertabela

    (@robert681)

    3 years, 4 months ago

    yes please. Send us an email at [email protected]. Please refer to this forum thread in the email.

    Looking forward to hearing from you.

    Thread Starter jahrat

    (@jahrat)

    3 years, 3 months ago

    Hello @robert681,

    I have installed the updated version of the plugin and reactivated it. I will let you know the outcome in a while.

    Thanks for your assistance.

    Plugin Support robertabela

    (@robert681)

    3 years, 3 months ago

    You’re welcome @jahrat

    Keep us posted and have a good day.

    Thread Starter jahrat

    (@jahrat)

    3 years, 3 months ago

    I am closing this topic as the errors have not returned and the plugin has been active since the update.

    Thanks.

    Plugin Support robertabela

    (@robert681)

    3 years, 3 months ago

    I am glad to read that @jahrat

    Should you have any other questions do not hesitate to ask. Also, please do not forget to spare a minute to rate our plugin and service. These ratings are really helpful.

    Have a great day.

Viewing 7 replies - 1 through 7 (of 7 total)

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