• Resolved dzoner

    (@dzoner)


    Hi!
    The latest version (update) 1.15.11 generated a fatal error in wordpress. The only solution for wordpress to work again was to disable it. I tried disabling other plugins, but nothing worked. It refuses to work and I can’t give up the other plugins because of it. The WordPress version I’m using is 5.8.3.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @dzoner

    I hope you are doing good today.

    Could you share what kind of errors you see?

    Also, could you update Forminator files and folders via FTP again, in the case the last update was not fully done and now some files could be missing?

    Please let us know about the results.

    Kind Regards,
    Kris

    Thread Starter dzoner

    (@dzoner)

    Thanks!

    The problem is that this latest version of the plugin caused wordpress to stop working. A fatal error occurs (those that all pages show the same message): “Your site has a critical problem” – all wp-admin (all wordpress stops) and I am forced to log into ftp, access plugins folder , and delete the plugin folder. I discovered the error deleting plugin by plugin and unfortunately the cause of the error was the forminator. It was working until I updated to the current version. Would it be possible to make the previous version available for download?

    I have administrative access on the server and I can see if there was an upload error. The entire upload was successful and there were no changes to the files: and the proof of error is that the “critical error” only occurs when I activate the plugin. The other plugins I’m using are: akismet, bing-websmater-tools, classic-editor, hummingbird-page-builder, google-maps-easy, jetpack, really-simple-ssl, restore-classic-widgets, simple-gallery- block, sitemap-by-click5, upload-max-file-size, wordfence and wordpress-seo.

    • This reply was modified 4 years, 3 months ago by dzoner.
    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hi @dzoner

    You can always download previous versions of the plugin from this page (use the drop-down list at the very bottom):

    https://ww.wp.xz.cn/plugins/forminator/advanced/

    As for the error/issue itself:

    I just downgraded one of my test sites to 5.8.3 version of WordPress and

    – first tested with current Forminator that I already had there
    – then completely removed Formiantor and installed it from scratch (newest release)
    – and finally, removed it, installed older version and upgraded

    and I wasn’t able to trigger any errors in any of these cases. The plugin worked fine with in current and older versions with both current and 5.8.3 WordPress.

    The error that you are seeing on your site is just a generic information and, unfortunately, says nothing about what is specifically happening so we’d need to know more about it. The way to find out is to enable debugging and check the logs.

    To do so, you’d want to add following lines to the “wp-config.php” file of the site, right above “/* That’s all, stop editing */”:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    Once they are there, trigger the issue on site again and look for the file “/wp-content/debug.log” on your server. In that file you should see a line (or multiple lines) near the end starting with “Fatal error:”.

    Sharing these lines with us should help narrow down possible reasons for the issue so we could then look for ways to solve it.

    Kind regards,
    Adam

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @dzoner ,

    We haven’t heard from you for several days now, so it looks like you don’t have more questions for us.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)

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