Fatal error killing website

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Kathryn Presner

    (@zoonini)

    11 years ago

    Hi Gary, as a first step, disable the plugin by logging in to your site via FTP and delete the Eventbrite API plugin folder.

    Thread Starter Gary Kristensen MBE

    (@gary-kristensen-mbe)

    11 years ago

    Thank you for the response. Can you advise how I log in via FTP please Kathryn.

    Moderator Kathryn Presner

    (@zoonini)

    11 years ago

    Every hosting account should come with an FTP account to allow you to access your files. If you’re not sure how, I’d suggest contacting your hosting company for help.

    Moderator Kathryn Presner

    (@zoonini)

    11 years ago

    Our developer took a look – that error occurs when you haven’t installed or activated the Keyring plugin correctly. Keyring is also required in order to use the Eventbrite API plugin. Full instructions for installing both are in our user docs:

    http://automattic.github.io/eventbrite-api/users.html

    Let me know if you run into trouble again.

    Thread Starter Gary Kristensen MBE

    (@gary-kristensen-mbe)

    11 years ago

    Thanks Kathryn. Frustrating as I don’t have the details to access the hosting account over the weekend, so it will have to wait until Monday!
    Best regards. Gary

    Moderator Kathryn Presner

    (@zoonini)

    11 years ago

    Ah, good luck!

    Thread Starter Gary Kristensen MBE

    (@gary-kristensen-mbe)

    11 years ago

    Done and all sorted. Very many thanks for your help and time Kathryn 🙂

    Moderator Kathryn Presner

    (@zoonini)

    11 years ago

    Glad you got that taken care of!

Viewing 8 replies - 1 through 8 (of 8 total)

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