Moderator
t-p
(@t-p)
Have you tried:
-deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
-switching to the unedited default theme (Twenty Eleven) for a moment by renaming your current theme’s folder in wp-content/themes. The idea is to force WordPress to fall back to the default theme to rule out any theme-specific issue.
If you don’t have access to your admin area, then access your server via FTP or SFTP or whatever file management application your host provides.
-If the above troubleshooting steps do not resolve the issue, try manually re-upload all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory. Read the Manual Update directions first!
Thanks t-p for responding…. i felt lost in the www
All sorted now.
We (my lecturer) tried the de-activating the plugging folder but no change. I can’t remember what else he did we also got another fatal error message ….
“Fatal error: Call to undefined function get_front_page_template() in <my website>\httpdocs\wp-includes\template-loader.php on line 26”.
.. long story short
we found this on the forum under title
[resolved] Upgrade to 3.4 from 3.1.1 Fatal error (17 posts)
“It’s a known issue if you haven’t updated the root wp-settings.php file. Try grabbing another download, deleting wp-settings.php in root and just uploading this file.” by semi – Theme Diva & Forum Moderator
So, he just that and now we are in!
Problem solved
Thanks everyone
