Fatal Error on Plugin Install

  • Resolved msacca

    (@msacca)


    5 years, 8 months ago

    Received the following:

    Error Details
    =============
    An error of type E_ERROR was caused in line 78 of the file /nas/content/staging/eifis/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php. Error message: Uncaught Ctct\Exceptions\CtctException: Forbidden in /nas/content/staging/eifis/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php:78
    Stack trace:
    #0 /nas/content/staging/eifis/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(Object(GuzzleHttp\Exception\ClientException))
    #1 /nas/content/staging/eifis/wp-content/plugins/constant-contact-forms/includes/class-connect.php(183): Ctct\Services\AccountService->getAccountInfo(‘be2f6bb3-d940-4…’)
    #2 /nas/content/staging/eifis/wp-includes/class-wp-hook.php(287): ConstantContact_Connect->admin_page_display(”)
    #3 /nas/content/staging/eifis/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /nas/content/staging/eifis/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /nas/content/staging/eifis/wp-admin/admin.php(259): do_action(‘ctct_forms_page…’)
    #6 /nas/cont

    Already contacted my host provider, they said it’s an issue with the plugin update. Then I spoke to a Constant Contact rep, who said its a known issue they are working on and my account will join an email list of others with the same/similar problem. In the meantime, they said to report the issue here. Help please! Our company just purchased this service so this is not a good start.

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  • Plugin Author Constant Contact

    (@constantcontact)

    5 years, 8 months ago

    Hi @msacca

    Noted down the errors above and will see about preventing them from occurring in future version.

    It sounds like you’ll be notified when some details are handled by our Developer teams, so that’s kind of a waiting game for that part.

    Regarding the last, we definitely love our WordPress plugin users, but it’s not the only way to get started with the platform and begin collecting signups. The form builder in the constantcontact.com dashboard is still a very valid way to get something in place for the moment, as needed.

Viewing 1 replies (of 1 total)

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