Fatal error! Payment with ref_id error

  • Resolved Lyon Laz

    (@lyonlaz)


    2 years, 7 months ago

    1. Vendor goes to https://spouse-ly.com/become-a-seller/
    2. They select a subscription. complete sign up, and submit payment via Stripe.
    3. After submit, they are getting the attached error.
    4. The payment is captured by Stripe but instead of the THANK YOU page, it’s showing this fatal error to the vendor.
    5. The URL suggests the API isn’t passing the data between Stripe and WCFM (WC Lovers) correctly.
    6. This has been working for years (prior to the recent Stripe changes).

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
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  • Thread Starter Lyon Laz

    (@lyonlaz)

    1 year, 11 months ago

    Understood. This is sooo perplexing.

    With Cloudways help, we created a test app, installed a fresh WordPress install, only installed WooCommerce and Payment Plugins for Stripe WooCommerce and checked the database to identify your tables which confirmed woocommerce_stripe_%_settings located in WP_OPTIONS. On this, we agree.

    I deleted the plugin on staging and deleted the tables in the staging application then reinstalled the plugin and I can still see the old data: Account ID: acct_*************bN6 and old webhood ID: we_********************KCq, and I can confirm with the help of Cloudways the tables are deleted in the app. I even asked them to search the staging and live sites for any instance of “acct_*************bN6” or “we_********************KCq” and none were found. I also cleared the server and browser cache.

    So, I agree, something is not being deleted but I feel very confident that all the woocommerce_stripe_%_settings table were and still are deleted.

    I would be happy to send a video confirming everything if that would be helpful.

    Let me also say thank you again for helping us through this.

Viewing 16 replies (of 16 total)
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