Fatal error please help

  • Resolved tualquilerenmiami

    (@tualquilerenmiami)


    5 years, 4 months ago

    Please, i need help to fix this, i dont know what happened, this is the erros that shows my website:

    Fatal error: Uncaught Error: Call to undefined function ere_additional_details_migration() in /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-content/themes/realhomes/assets/classic/partials/property/single/additional-details.php:11 Stack trace: #0 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-includes/template.php(732): require() #1 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-includes/template.php(676): load_template(‘/home1/spivakpa…’, false, Array) #2 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-content/themes/realhomes/assets/classic/partials/property/single/content.php(131): get_template_part(‘assets/classic/…’) #4 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-includes/template.php(732): require(‘/home1/spivakpa…’) #5 /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-includes/template.php(676): load_template(‘/ho in /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-content/themes/realhomes/assets/classic/partials/property/single/additional-details.php on line 11

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator James Huff

    (@macmanx)

    5 years, 4 months ago

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the /realhomes/ directory to /realhomes-broken/

    This will force the default theme to activate and restore your site.

    Next, since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://support.inspirythemes.com

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter tualquilerenmiami

    (@tualquilerenmiami)

    5 years, 4 months ago

    I renamed the directory and re installed the thema and now i see this error:
    Warning: Use of undefined constant REQUEST_URI – assumed ‘REQUEST_URI’ (this will throw an Error in a future version of PHP) in /home1/spivakpamela/public_html/tualquilerenmiami.com/wp-content/themes/realhomes/functions.php on line 73

    Moderator James Huff

    (@macmanx)

    5 years, 4 months ago

    Something is very wrong with the theme, simply reinstalling the broken theme will just continue the same cascade of errors until the theme is fixed.

    You’ll need to use a different theme until the theme’s support can help you with this.

    Thread Starter tualquilerenmiami

    (@tualquilerenmiami)

    5 years, 4 months ago

    Thank you, I need to contact support theme´s ASAP

    fuji500

    (@fuji500)

    5 years ago

    Hi @tualquilerenmiami,

    Did you end up finding a solution? I am having the same issue, and unfortunately I do not have theme support. Please let me know if you have any information.

    Thank you.

    • This reply was modified 5 years ago by fuji500.
    Thread Starter tualquilerenmiami

    (@tualquilerenmiami)

    5 years ago

    Hey! @fuji500 I didn’t have the theme support either, it looks kind of normal now because I deleted the theme and reinstalled, maybe it works for you too.

    fuji500

    (@fuji500)

    5 years ago

    Hey @tualquilerenmiami thanks for replying so quickly! Awesome thank you for the tip. What do you mean by “kind of” normal? Did you lose some content or styling elements?

    Cheers!

    Thread Starter tualquilerenmiami

    (@tualquilerenmiami)

    5 years ago

    @fuji500 I did not lose data or basic functions, only that when I click on a photo from the gallery in a property sometimes it goes black. I think that at some point that website has to be remade.

    fuji500

    (@fuji500)

    5 years ago

    @tualquilerenmiami thank you, I will give this a try and see what happens. Cheers!

    fuji500

    (@fuji500)

    5 years ago

    Update:

    Downgrading the theme solved half the problem, but I was getting what is known as “WordPress black screen of death” afterwards. I had to install a plugin called JQuery Migrate helper and downgrade JQuery to legacy. After that I downgraded my theme to the previous version. This solved the issue for now.

    There is still some strange things happening, for example I cannot remove the newly updated theme from my cPanel. If I do this it messes up the custom styling. I have to keep the newly update theme and child theme, but name them differently so I can use the old theme and child theme for everything to work as it should.

    I believe InspiryThemes should do their part and address the issue. I do not have a support ticket and I am quite disappointed of their lack of theme support. It is unfair that customers pay $40 US for only 6-months of support for a paid theme when this is a problem with their theme and the new WordPress updates.

    Anyways, appreciate the help @tualquilerenmiami I hope they will fix this soon!

    Credit to this Forum for helping out! https://ww.wp.xz.cn/support/topic/website-goes-blank-swipebox-overlay/

    • This reply was modified 5 years ago by fuji500.
Viewing 10 replies - 1 through 10 (of 10 total)

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