• Resolved TITAN

    (@valletinformatique44)


    Hello,

    There is a fatal error when someone want to registrer on the account page : https://www.zateenboheme.fr/mon-compte/

    I have the problem on several websites, can you help please ?

    System Status Report :

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.8.1
    Legacy REST API Package Version: L’extension Legacy REST API n’est pas installée sur ce site.
    Action Scheduler Version: ✔ 3.9.2
    Log Directory Writable: ✔
    WP Version: 6.8
    WP Multisite: –
    WP Memory Limit: 256 Mo
    WP Debug Mode: –
    WP Cron: ✔
    Language: fr_FR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.3.19
    PHP Post Max Size: 128 Mo
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.18-9
    Max Upload Size: 128 Mo
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
    attachment: 338
    custom_css: 1
    et_body_layout: 5
    et_footer_layout: 1
    et_header_layout: 1
    et_pb_layout: 3
    et_template: 16
    et_theme_builder: 1
    nav_menu_item: 19
    order_status: 1
    page: 16
    post: 3
    product: 136
    product_variation: 217
    revision: 148
    shop_order: 7
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (13) ###
    
    Akismet Anti-spam: Spam Protection: par Automattic - Équipe Anti-spam – 5.3.7
    Solid Security Basique: par SolidWP – 9.3.7
    BBQ Firewall: par Jeff Starr – 20250324
    Boxtal Connect: par Boxtal – 1.3.3
    Custom Order Status Manager for WooCommerce: par Bright Plugins – 1.1.5
    Jetpack: par Automattic – 14.5
    UpdraftPlus - Sauvegarde/Restauration: par TeamUpdraft
    DavidAnderson – 1.25.5
    
    WooCommerce Stripe Gateway: par Stripe – 9.4.1
    PDF Invoices & Packing Slips for WooCommerce: par WP Overnight – 4.3.0
    WooCommerce: par Automattic – 9.8.1
    Yoast SEO: par L’équipe Yoast – 24.9
    WP Rocket: par WP Media – 3.18
    YITH WooCommerce Color, Image & Label Variation Swatches Premium: par YITH – 3.6.0
    
    ### Inactive Plugins (1) ###
    
    WP Debugging: par Andy Fragen – 2.12.2
    
    ### Dropin Plugins () ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    Legacy API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 jours
    Level threshold: –
    Log directory size: 93 Ko
    
    ### WC Pages ###
    
    Base de la boutique: #8 - /boutique/
    Panier: #9 - /panier/ -  Contient le code court woocommerce_cart
    Commander: #10 - /commander/ -  Contient le code court woocommerce_checkout
    Mon compte: #11 - /mon-compte/ -  Contient le code court [woocommerce_my_account]
    Conditions générales de vente et d’utilisation: #717 - /conditions-generales-de-vente/
    
    ### Theme ###
    
    Name: Divi
    Version: 4.27.4
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n‘avez pas construit personnellement
    nous vous recommandons d‘utiliser un thème enfant. Voir : Comment créer un thème enfant
    
    Theme type: Thème classique
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Stripe Payment Gateway ###
    
    Version: 9.4.1
    Account ID: acct_1FIVPnItIVDwlxBt
    Account Email: [email protected]
    Test Mode Enabled: ✔
                        Non
    OAuth Connected: Non
    Legacy Checkout Experience: ✔
                        Non
    Enabled Payment Methods: card
    Express Checkout: Désactivée
    Auth and Capture: ✔
                        Oui
    Logging: Non
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout
    
    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    use-wp-horizon
    blockified-add-to-cart
    
    Daily Cron: ✔ Next scheduled: 2025-04-19 14:15:13 +02:00
    Options: ✔
    Notes: 198
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Terminé: 145
    Oldest: 2025-03-19 00:54:00 +0100
    Newest: 2025-04-18 16:16:07 +0200
    
    Échoué: 15
    Oldest: 2022-05-20 12:19:14 +0200
    Newest: 2024-12-11 10:48:53 +0100
    
    En attente: 2
    Oldest: 2025-04-19 12:29:41 +0200
    Newest: 2025-05-05 17:39:27 +0200
    
    
    ### Status report information ###
    
    Generated at: 2025-04-18 16:20:54 +02:00

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nami

    (@woonami)

    Hi there @valletinformatique44 ,

    Thank you for checking in with us about this.

    Could you please share the fatal error that is being produced when someone tries to sign up to the site?

    If it’s long, please create either .txt file or link to Google Doc to share.

    Thank you!

    Thread Starter TITAN

    (@valletinformatique44)

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the video and error log.

    Based on the error log you provided, it looks like your server is missing the required Sodium (libsodium) PHP extension, which is needed by WordPress for secure functions like password resets.

    Also, I’ve checked the video you shared and can see that a critical error is appearing on your site. This issue may be caused by a missing PHP extension called libsodium. WordPress requires this extension to securely handle password-related functions. When it’s not available on the server, it can trigger a fatal error like the one you’re seeing.

    To resolve this, please contact your hosting provider and ask them to enable the libsodium extension for your current PHP version. Once enabled, the error should be resolved.

    In the meantime, here’s a helpful guide on how to fix critical errors in WordPress:
    🔗 How to Fix the Critical Error in WordPress (WPBeginner)

    I hope this helps! Let us know if you have any questions.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 4 replies - 1 through 4 (of 4 total)

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