Fatal Error since Version 2.4.1

  • Resolved MichaelB87

    (@michaelb87)


    3 months, 3 weeks ago

    Hello, since updating to 2.4.1 visiting any page with a shortcode for a review feed would ‘Fatal Error’ my WordPress site, deactivating the plugin restores the site.

    I’ve manually removed the sources and feeds and then re-added them back and still the problem persists. I truncated all relavent tables at one point to ensure a ‘fresh’ install.

    I’ve turned on debugging and some some logs, the sites for a charity hall so its not very intense in its plugin use; plus I’m not a main WordPress dev so apologies if this isn’t how we raise support tickets or bugs etc:

    https://pastebin.com/7hWcYetG

    Hope that helps,

    many thanks in advance!

    Michael

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter MichaelB87

    (@michaelb87)

    3 months, 3 weeks ago

    Further debugging info:

    WordPress Theme is Kadence 1.4.3

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    3 months, 3 weeks ago

    Hi @michaelb87,

    My apologies for the fatal errors you encountered after upgrading the Reviews Feed plugin to a new version and thank you for the detailed description of the issue as well as the debug logs. I have shared them with our developers.

    To further investigate the issue further, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Please let me know if you have questions.

    Regards 🙂

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    3 months, 3 weeks ago

    Hi @michaelb87,

    We appreciate your patience as we looked into this issue. We have released an update (version 2.4.2) that addresses the issue you are experiencing with the Reviews Feed plugin. Please may you update to the latest version and check if that resolves the issue for you and let me know.

    Best Regards,

    Thread Starter MichaelB87

    (@michaelb87)

    3 months, 3 weeks ago

    Thanks Nigel, I’ve just checked and its all working perfectly now thank you so much! Please pass on my thanks to the devs (if that’s not yourself) as well! Very swift resolution! <3

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    3 months, 3 weeks ago

    Awesome! Glad to hear your website is working smoothly. Thanks again for bringing the issue to our attention.

    No obligation, but if you like the plugin and support you received and feel like leaving a super-quick review (here: https://ww.wp.xz.cn/support/plugin/reviews-feed/reviews/) it would be greatly appreciated! If not, that’s alright. We just thought to ask as it does help affirm our customer support and ongoing plugin development for others using our products.

    We are always happy to assist with any other questions or issues you may experience in the future.

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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