Fatal Error – unable to activate

  • Resolved wcimbrelo

    (@wcimbrelo)


    7 years, 5 months ago

    Happy Holidays Aaron!

    Just tried uploading your blank slate pluggin and got the following error messages:

    Warning: require(__DIR__/functions.php) [function.require]: failed to open stream: No such file or directory in /home/content/37/8462937/html/readypros/wp-content/plugins/blank-slate/blank-slate.php on line 16

    Fatal error: require() [function.require]: Failed opening required ‘__DIR__/functions.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/37/8462937/html/readypros/wp-content/plugins/blank-slate/blank-slate.php on line 16

    —————————————

    Thank you in advance for any help.

    FYI – I installed 1.1.4 and tried rollback to 1.1.3. Neither versions worked.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Aaron Reimann

    (@areimann)

    7 years, 5 months ago

    Did you upgrade manually or just hit the upgrade button?

    I would delete the plugin directory and try again. I know that isn’t much help, but that is the first step in troubleshooting it.

    Thread Starter wcimbrelo

    (@wcimbrelo)

    7 years, 5 months ago

    Aaron,

    I didn’t expect a response on Christmas day! Thank you and Happy Holidays!
    As you suggested, I deleted the plugin directory and manually uploaded version 1.1.4 via FTP. Unfortunately, I got back the exact same error:

    Warning: require(__DIR__/functions.php) [function.require]: failed to open stream: No such file or directory in /home/content/37/8462937/html/readypros/wp-content/plugins/blank-slate/blank-slate.php on line 16

    Fatal error: require() [function.require]: Failed opening required ‘__DIR__/functions.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/37/8462937/html/readypros/wp-content/plugins/blank-slate/blank-slate.php on line 16

    What’s plan B? 🙂

    Thank you!

    Micah Wood

    (@woodent)

    7 years, 5 months ago

    What version of PHP are you running?

    Thread Starter wcimbrelo

    (@wcimbrelo)

    7 years, 5 months ago

    According to GoDaddy: Version 5

    Micah Wood

    (@woodent)

    7 years, 5 months ago

    It should be a 5.x number like 5.2, 5.4 or 5.6.

    Thread Starter wcimbrelo

    (@wcimbrelo)

    7 years, 5 months ago

    Hi Micah,

    Is that a known issue or something to try as a fix. My point is I know just enough to get around and know that GoDaddy would have to do that for me. I don’t know what the other implications are with upgrading, if any, at this point.

    Is there something else to try or is this THE issue?

    Thank you!

    Micah Wood

    (@woodent)

    7 years, 5 months ago

    @wcimbrelo Sorry, that isn’t a fix… more of a follow-up question. Whoever told you your PHP version is 5 just gave you incomplete information.

    I’m actually 95% sure this is just a file permissions problem. I think you should just reach out to GoDaddy and explain that you can’t active the Blank Slate plugin on your site and you believe it is due to a file permission issue.

    Given your previous response to Aaron, I’m relatively certain the file actually exists. The error you are getting is either because the file doesn’t exist on the filesystem (due to incomplete or corrupted plugin install or FTP file upload), the web server doesn’t have permissions to access the file, or in a very rare scenario, there could be other PHP or server configuration issues.

    Thread Starter wcimbrelo

    (@wcimbrelo)

    7 years, 5 months ago

    Update – After upgrading to php 5.6 the fatal error message did not go away entirely. However, the reference to line 16 did disappear.

    Ultimately, GoDaddy tech support did something that got it working and the app works perfectly.

    So, thank you very much for your input. I do believe the php version was indeed a factor, but not all of it.

    Happy New Year!

    Micah Wood

    (@woodent)

    7 years, 5 months ago

    @wcimbrelo

    I’m glad to hear it is working for you. Have a great new year and let us know if you have any other issues!

Viewing 9 replies - 1 through 9 (of 9 total)

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