Fatal error: uncaught Error

  • Resolved eliminatonzone

    (@eliminatonzone)


    3 years, 8 months ago

    Unfortunately I have a Fatal Error shown on my website (Fatal error: Uncaught Error: Call to undefined function). Its due to the Plugin Neve upgrade within Elementor-pro plugin. However, I am unable to get into my wordpress admin dashboard as it shows the Fatal error immediately. Additonally, I deactived all the plugins via Siteground, trying to log in with a backup and it keeps on giving me the same error. What can i do?

    Total Error:
    Fatal error: Uncaught Error: Call to undefined function tsdk_utmify() in /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/obfx_modules/elementor-widgets/init.php:48 Stack trace: #0 /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/core/app/class-orbit-fox-module-factory.php(32): Elementor_Widgets_OBFX_Module->__construct() #1 /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/core/includes/class-orbit-fox.php(132): Orbit_Fox_Module_Factory::build('elementor-widge...') #2 /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/core/includes/class-orbit-fox.php(76): Orbit_Fox->prepare_modules() #3 /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/themeisle-companion.php(67): Orbit_Fox->__construct() #4 /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/themeisle-companion.php(110): run_orbit_fox in /home/customer/www/eliminationzone.com/public_html/wp-content/plugins/themeisle-companion/obfx_modules/elementor-widgets/init.php on line 48

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter eliminatonzone

    (@eliminatonzone)

    3 years, 8 months ago

    WordPress version 6.0.2
    Active theme: Neve (version 3.3.3)
    Current plugin: Orbit Fox Companion (version 2.10.15)
    PHP version 7.4.32

    luciamarinescu

    (@luciamarinescu)

    3 years, 8 months ago

    Hi @eliminatonzone,

    Thanks for choosing Neve!

    We’re sorry to hear about the issue you encountered. I’ve tried to replicate it on my instance but I don’t get any error with the latest versions of Neve and Orbit Fox. Please update the theme and plugin to the latest versions, as you’re currently using older ones, and check if the issue persists.

    I hope this helps!

    Thread Starter eliminatonzone

    (@eliminatonzone)

    3 years, 8 months ago

    Hi @luciamarinescu,

    Thanks for the response! However, I am not able to update the latest versions of the plugins as the error is even prevending me to sign in in my WordPress dashboard. It immediately gives me the error when trying to reach the dashboard.

    jhonyery

    (@jhonyery)

    3 years, 8 months ago

    El error lo tienes en la base de datos.

    Kush

    (@kushnamdev)

    3 years, 8 months ago

    Hey @eliminatonzone,

    If you are not able to access your website’s dashboard at all then you can log in to your site via FTP credentials and then you can update the theme and plugins.

    You can check this link for more details about the Ftp topic ​: https://themeisle.com/blog/what-is-ftp-wordpress/

    Thank you and have a nice day!`

Viewing 5 replies - 1 through 5 (of 5 total)

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