Fatal Error upon updating

  • Resolved Gale Wallace

    (@gwallace87)


    7 years, 5 months ago

    I am getting the following fatal error on our site, after updating your plugin.

    Fatal error: Call to a member function AddPremiumPlugin() on null in /nas/content/staging/rockforduit/wp-content/plugins/external-db-wsal/external-db-wsal.php on line 56

    The plugin is currently deactivated.

    We have purchased premium, which by the way I have had trouble getting it to active. It accepted our I appreciate your plugin and thank you for all the work on this. It is continually requesting that we register the plugin.

    I look forward to hearing from you.

    Gale

    • This topic was modified 7 years, 5 months ago by Gale Wallace.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support robertabela

    (@robert681)

    7 years, 5 months ago

    Hello @gwallace87,

    Thank you for reaching out and using our plugin.

    You are encountering such issue because you are still using the old premium add-ons, which we no longer support as announced in the beginning of this year (more info).

    We already have a solution for this but since this is related to the premium edition please contact us via email to assist you.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years, 5 months ago

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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