fatal error website down

  • Resolved splitghupte

    (@splitghupte)


    1 year, 5 months ago

    Good day.
    I used your wocommerce catalog plugin. After today’s update there is a fatal error.
    I use the BRIDGE theme.
    Can you please tell me how I can fix this, because the customer website is no longer accessible. Thank you very much for your help.
    Kind regards,
    Toni.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support lucabelfiore

    (@lucabelfiore)

    1 year, 5 months ago

    Hi,
    Thank you for bringing this to our attention and for your patience while we worked on this. We have identified the issue and will release a new version within today. Once it’s available, you’ll only need to update your system/plugin.

    Please let us know if you encounter any further issues—we’re here to help!

    Best regards,
    Luca, YITH Support Team

    Plugin Support Giuseppe Madaudo

    (@askmagic)

    1 year, 5 months ago

    Hi there,

    we are working on this. We already found the issue and will release a new version today. You need only to update when the new version will be online

    sebacat

    (@sebacat)

    1 year, 5 months ago

    @splitghupte : access to your website files from ftp. Search for wp-content/plugins/yith-woocommerce-catalog-mode and renameit/delete it. Obviously, you will loose all features the plugin bring to your website but at least it will be accessible. while waiting for the update.

    Thanks support team. 😉

    • This reply was modified 1 year, 5 months ago by sebacat.
    Plugin Support Giuseppe Madaudo

    (@askmagic)

    1 year, 5 months ago

    Hi @sebacat,

    we are working on this. We already found the issue and will release a new version today. You need only to update when the new version will be online

    Plugin Support Vanesa

    (@vanesarodriguez)

    1 year, 5 months ago

    Hello there!

    We already fixed the issue. Please, update the plugin with the latest version just released.

    sebacat

    (@sebacat)

    1 year, 5 months ago

    Hi @vanesarodriguez ,

    Update works fine. 🙂

    Have a nice day.

    Thread Starter splitghupte

    (@splitghupte)

    1 year, 5 months ago

    update works fine. thanks for the quick work and have a good time.

    Plugin Support Giuseppe Madaudo

    (@askmagic)

    1 year, 5 months ago

    Hi there,

    thank you for confirming it!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘fatal error website down’ is closed to new replies.