Fatal Error when installing

  • Resolved bchpdigital

    (@bchpdigital)


    3 years, 3 months ago

    Hi, I’ve used this plugin on site I’ve built from scratch. And I loved it.
    I am now trying to install it onto a site I am rebuilding, and I’m receiving this error when attempting to install it.

    Please advise?

    Fatal error: Uncaught Error: Class “BoldBlocks\Patterns” not found in /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php:257 Stack trace: #0 /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php(147): BoldBlocks\ContentBlocksBuilder->register_component(‘BoldBlocks\\Patt…’) #1 /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php(96): BoldBlocks\ContentBlocksBuilder->register_core_components() #2 /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php(77): BoldBlocks\ContentBlocksBuilder->initialize() #3 /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php(357): BoldBlocks\ContentBlocksBuilder::get_instance() #4 /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php(361): BoldBlocks\boldblocks_cbb_get_instance() #5 /nas/content/live/bchp2stg/wp-admin/includes/plugin.php(2314): include_once(‘/nas/content/li…’) #6 /nas/content/live/bchp2stg/wp-admin/plugins.php(192): plugin_sandbox_scrape(‘content-blocks-…’) #7 {main} thrown in /nas/content/live/bchp2stg/wp-content/plugins/content-blocks-builder/content-blocks-builder.php on line 257

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    Hi @bchpdigital, thank you for reporting the issue. Could you please tell me which version do you try to install? the latest version 2.3.9?

    Phi.

    Thread Starter bchpdigital

    (@bchpdigital)

    3 years, 3 months ago

    Correct 🙂 2.3.9

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital I’ve just tested on a new fresh WP. It works fine for me. Could you please tell me more about your issue? Or can you re-install it in your local?

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    Hi @bchpdigital, Which version of PHP on your server? Please provide me more details to reproduce it.

    Thanks, Phi.

    Thread Starter bchpdigital

    (@bchpdigital)

    3 years, 3 months ago

    Hi.
    The plugin still works on my personal site.
    My personal site is running PHP 8.1.14 with WP 6.1.1. Using the Twenty Twenty-Two Theme. It’s a very minimal portfolio and blog site.

    The site I am working on, which is having this fatal error:
    This site has been around for a few years, using a paid-for theme and page builder (Impreza) with quite a few plugins. It’s been passed down through several SEO agencies that have just piled on more and more plugins.

    I have now copied this to a staging site and ripped it all down, rebuilding it with the Twenty-Twenty-Three theme. Keeping everything pretty vanilla with minimal plugins.
    This staging site is now updated to PHP 8.0, using WP 6.1.1.
    This staging site is where the fatal error is now occurring when attempting to install.
    The original plugins are still installed but deactivated. Woo Commerce is enabled.
    I have attached an image of the plugin list.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    Thank you very much @bchpdigital for the details. I still don’t know you get this error. The patterns file is still there in the repo https://plugins.trac.ww.wp.xz.cn/browser/content-blocks-builder/tags/2.3.9/includes/patterns.php. Can you double-check whether the file exists in your installation or not? It should be located at “wp-content/plugins/content-blocks-builder/includes/patterns.php”.

    I think for some reason, maybe the file is missing in your first installation, so can you please remove it completely and re-install it again?

    Phi.

    Thread Starter bchpdigital

    (@bchpdigital)

    3 years, 3 months ago

    Hi. Thank you for looking into this.
    The patterns.php file is there, in the location you have specified.
    I’ve deleted the plugin in WP, and deleted the “cotent-blocks-builder” folder with “wp-content/plugins”.
    I’ve reinstalled the plugin again and I’m still receiving the same error.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital If you don’t mind, could you please allow me to access to your admin site? or could you please setup a test site on https://instawp.com/ with the same theme, plugin on your current site and grant me admin permission.

    Phi.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital Could you please send me the Site Health Info for your site? It’s from the info tab in the Tools -> Site Health page

    Thanks, Phi.

    Thread Starter bchpdigital

    (@bchpdigital)

    3 years, 3 months ago

    Hi Phi,
    I have created a fresh site and I’m receiving the same error.
    I am using a host called wpengine, which seem to install a few of their own plugins by default. I don’t know these are interfering.

    I’d be happy to give you access to this dev site. A vanilla install that gives me the same error when I try to install your plugin.
    If you would provide me with an email address, I will send you a login. Thanks.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital Please send me the info via the main site https://contentblocksbuilder.com/. There is an ‘Ask a question’ badge at the bottom right corner of the site, please send me a message there.

    Thanks, Phi.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital I got your message. I’ll go through it very soon.

    Thanks, Phi.

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    @bchpdigital I found the issue. I’ll add a hot-fix very soon.

    Thank you very much for reporting it.

    Thread Starter bchpdigital

    (@bchpdigital)

    3 years, 3 months ago

    Awesome work. Thank you very much. I look forward to getting to work with your plugin agian 🙂

    Plugin Author Phi Phan

    (@mr2p)

    3 years, 3 months ago

    You’re welcome @bchpdigital I’ve just released a hotfix for this issue.

    Thank you again for your time on this issue. If you have time, and you don’t mind, please help this plugin by giving it a rating as well.

    Thank you very much.

    Phi.

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