Fatal error when updating order status

  • Resolved mo12345

    (@mo12345)


    3 months, 3 weeks ago

    Hi,

    I am experiencing an issue on a client site using your plugin. When an order status is manually changed from “Processing” to “Completed”, the following fatal error is triggered:

     PHP Fatal error:  Uncaught Error: Class “Dompdf\Options” not found in …/woocommerce-delivery-notes/includes/front/wcdn-front-function.php:35

    This issue occurs in versions 6.0.0 and 5.9.0 (the ones we have tested).

    The order is still updated correctly.

    • This topic was modified 3 months, 3 weeks ago by mo12345.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support anjitha21

    (@anjitha21)

    3 months, 2 weeks ago

    Hi @mo12345 ,

    I have activated the plugin (version 6.0.0) on my staging site and tested it by manually changing the order status. However, I was not able to reproduce the issue or see any errors as you described.

    In order to investigate this further, could you please share a screenshot of the error? This will help us identify exactly where and how the error is appearing.

    Additionally, we kindly request that you:

    • Temporarily deactivate other plugins and check if the issue persists. This will help determine if there is a plugin conflict.
    • Switch to a default theme such as Storefront to rule out any theme-related conflicts.
    • Check the browser console (Right click → Inspect → Console tab) and share any JavaScript errors shown there.

    If the issue still persists after these steps, please let us know the results so we can continue troubleshooting from our end.

    • This reply was modified 3 months, 2 weeks ago by anjitha21.
    • This reply was modified 3 months, 2 weeks ago by anjitha21.
    Thread Starter mo12345

    (@mo12345)

    3 months, 2 weeks ago

    Hi,

    I found out that the problem is related to a plugin called “Kirki Customizer Framework” and I have downgraded to a working version. I will send them a support ticket.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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