Fatal Error while Plugin is activated

Resolved

(@jjcs)

Getting a Fatal Error when trying to login to my site while the WooCommerce PayPal plugin is active. Here is the message:

Group

plugins

Source

woocommerce-paypal-payments

Severity

Fatal error

File

/srv/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-paypal-subscriptions/src/PayPalSubscriptionsModule.php

Line

443

Message

PHP Fatal error: Uncaught Error: Call to undefined function WooCommerce\PayPalCommerce\PayPalSubscriptions\wcs_is_manual_renewal_enabled() in /srv/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-paypal-subscriptions/src/PayPalSubscriptionsModule.php:443 Stack trace: #0 /wordpress/core/6.8.1/wp-includes/class-wp-hook.php(324): WooCommerce\PayPalCommerce\PayPalSubscriptions\PayPalSubscriptionsModule->WooCommerce\PayPalCommerce\PayPalSubscriptions\{closure}('plugins.php') #1 /wordpress/core/6.8.1/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /wordpress/core/6.8.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wordpress/core/6.8.1/wp-admin/admin-header.php(123): do_action('admin_enqueue_s...', 'plugins.php') #4 /wordpress/core/6.8.1/wp-admin/plugins.php(637): require_once('/wordpress/core...') #5 {main} thrown in /srv/htdocs/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-paypal-subscriptions/src/PayPalSubscriptionsModule.php on line 443

Deleting the plugin and reinstalling it does not seem to fix this, and the site is hosted by WordPress so I cannot access the wp-content file to make sure all of the plugin files are deleted.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Krystian Syde
(@inpsydekrystian)

1 year, 1 month ago
Hello @jjcs

Thanks for reaching out to us, we’re here to help.

First, please check the admin email account linked to your site, including the spam folder. WordPress should have automatically sent an email that allows you to temporarily disable the plugin that is causing the fatal error, so you can regain access to your admin dashboard in “recovery mode.”

Once you have access:
1. To help us investigate further, please share your system status report:
  - Navigate to WooCommerce / Status in your site’s admin panel.
  - Click Get system report and then Copy for support.
  - Paste the report into our PrivateBin and share the link here.
2. Additionally, please perform a conflict test:
  - Deactivate all plugins except WooCommerce and PayPal Payments.
  - Check if the error still occurs.
  - If the error stops, reactivate the other plugins one by one and monitor when the error reappears. This will help identify any conflicting plugin.
We are waiting for your system report to proceed with the analysis.

Kind Regards,
Krystian
Thread Starter jjcs
(@jjcs)

1 year ago

Here is the link to the status report: https://privatebin.syde.com/?538226fa1de1396e#GcdEAjBzhsViqzGDFYde3LRnDKVnWokSjXnXUpNHi9cu
Plugin Support Krystian Syde
(@inpsydekrystian)

1 year ago
Hello @jjcs

At the moment, the report doesn’t give us much to go on, especially because the PayPal Payments plugin isn’t installed. Please try the following:
1. Temporarily disable all other plugins except WooCommerce and PayPal Payments.
2. Reinstall and activate the latest version of PayPal Payments.
3. Once that’s done, re-enable your plugins one by one.
Let us know which plugin triggers the fatal error once it’s reactivated. This will help us reproduce and address the issue more effectively.

Kind Regards,
Krystian
Plugin Support Krystian Syde
(@inpsydekrystian)

1 year ago

Hello @jjcs

Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.

If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.

Kind regards,
Krystian

Viewing 4 replies - 1 through 4 (of 4 total)

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