• Resolved elavd

    (@elavd)


    I’m experiencing a fatal error that makes my WordPress admin completely inaccessible. The error occurs immediately when trying to access the admin dashboard.

    Fatal error: Uncaught Error: Call to undefined method Automattic\Jetpack\Status\Host::get_known_host_guess() in /home/ostracon/public_html/wp-content/plugins/perfect-woocommerce-brands/jetpack_vendor/automattic/jetpack-assets/src/class-script-data.php:133 Stack trace: #0 /home/ostracon/public_html/wp-content/plugins/perfect-woocommerce-brands/jetpack_vendor/automattic/jetpack-assets/src/class-script-data.php(90): Automattic\Jetpack\Assets\Script_Data::get_admin_script_data() #1 /home/ostracon/public_html/wp-includes/class-wp-hook.php(324): Automattic\Jetpack\Assets\Script_Data::render_script_data('') #2 /home/ostracon/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #3 /home/ostracon/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/ostracon/public_html/wp-admin/admin-header.php(151): do_action('admin_print_scr...') #5 /home/ostracon/public_html/wp-admin/plugins.php(637): require_once('/home/ostracon/...') #6 {main} thrown in /home/ostracon/public_html/wp-content/plugins/perfect-woocommerce-brands/jetpack_vendor/automattic/jetpack-assets/src/class-script-data.php on line 133

    The error indicates that the bundled Jetpack components in your plugin are trying to call a method get_known_host_guess() that doesn’t exist in the current version of the Jetpack Status\Host class. This suggests the bundled Jetpack components are outdated or incompatible with current WordPress/WooCommerce versions.

    Important note: I do NOT have the main Jetpack plugin installed on my site. This error is occurring solely from the Jetpack components bundled within Perfect WooCommerce Brands.

    I was able to restore admin access by deactivating the plugin through file manager (renaming the plugin folder), but this obviously disables the plugin’s functionality. Request for Resolution

    Could you please:

    1. Update the bundled Jetpack components to a compatible version
    2. Provide a hotfix or patch for this specific issue
    3. Advise on any temporary workarounds that don’t require installing the full Jetpack plugin

    This appears to be a compatibility issue that would affect any user running current WordPress/WooCommerce versions with your plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @elavd Hi mate, Could you please update to the latest version of our plugin?

    Best regards, Quadlayers Support Team.

    Thread Starter elavd

    (@elavd)

    Version 3.5.8 causes errors!
    I had to downgrade to 3.5.1 in order to make the backend work again.
    Please FIX IT!

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    Here’s a screenshot showing that we’ve updated the plugin: https://snipboard.io/vKCTG8.jpg

    It’s possible that another plugin or a specific WooCommerce version on your site is causing this error. Could you please try deactivating other plugins temporarily and checking if the issue persists?

    Best regards,
    QuadLayers Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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