Fatal PHP error in admin after update – compatibility issue

  • Resolved krieng

    (@krieng)


    8 months, 2 weeks ago

    After updating PHP and WooCommerce to the latest versions, we are experiencing a fatal PHP error in the WordPress admin area. The issue occurs specifically on:

    • Orders view – error message appears in the order view screen.
    • Product creation page (/wp-admin/post-new.php?post_type=product) – results in a 500 Internal Server Error.

    This strongly suggests the problem is related to how WooCommerce Ultimate Gift Card hooks into order metaboxes and/or the product editor. Context

    • WooCommerce version: 10.1.2
    • Ultimate Gift Card version: 4.1.3 (pro), 3.2.0 (basic plugin)
    • WordPress version: 6.8.2
    • PHP version: 8.03
    • Theme: FSE theme with GreenShift

    Error details

    The fatal error happens right where WooCommerce and the gift card plugin integrate with admin metaboxes.
    First hypothesis: version or PHP incompatibility between WooCommerce Ultimate Gift Card and the current PHP/WC setup, possibly triggered after the recent updates.

    Unfortunately, the 500 error prevents us from seeing the full error message in the browser.

    Could you please:

    1. Confirm whether there are known compatibility issues with the versions above.
    2. Guide us on how to debug this further – e.g., if you need logs, specific steps, or a temporary downgrade recommendation.

    Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Abhay-WP Swings

    (@wpssupport)

    8 months, 1 week ago

    Hello,

    Thanks for using our plugin,

    As per your mentioned query you are using the old version of the pro plugin you can download the updated plugin from WP Swings My Account section then you can check it will resolve your query.

    Regards,

Viewing 1 replies (of 1 total)

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