Feature Request

  • Resolved sinapars

    (@sinapars)


    2 years, 6 months ago

    Hi Team,

    In the field dropdown, you have a feature called autocomplete, which is developed based on the Select 2 library.
    By using this feature, users are given the possibility to search among the values, but there is a problem, and that is that all the values available at the time of the page are called, and the search is done on the client side, not on the server side. There is an empty functional feature:
    It will be very useful:

    1. If we have an option to choose based on the amount of data we have, should the search be done on the client side or the server side?
    2. We can specify the number of records displayed in the initial page load (for example, only 4 records are displayed or 0, etc.)
    3. We can personalize “No results match” message and sentence

      Imagine that we have a list with a large number of values (more than five thousand records), if we want to display them with the current features of your plugin, the site will probably crash and the search will be done slowly, and because the search is on the client’s side, all resources The user’s system gets involved, and most importantly, all our values are visible in the HTML codes, and anyone can easily copy all of them.
      I hope you raise this issue with your development team
      BR
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Njones35

    (@njones35)

    2 years, 6 months ago

    Hi @sinapars,

    Since this is a feature in the Pro version of our plugin, could I ask you to please open a ticket in our helpdesk here: https://formidableforms.com/new-topic/

    We are only able to support Lite plugin features via WordPress forums.

    Thank you!
    Nathanael,

    Thread Starter sinapars

    (@sinapars)

    2 years, 6 months ago

    Hi @njones35

    Unfortunately, you see all your business and products as money
    From the smallest features of your plugin, which you made in the form of add-ons, to make more money than support, as soon as an issue is raised, you just write a fixed text and refer to support (to make money again), regardless of whether the issue is raised at all. It may be a general bug that affects all your customers, it may be an exciting offer that differentiates your plugin from other competitors, and…
    The topic and proposal that I raised are extremely important and practical, and I will also raise it with your competitors so that you can see what their treatment is with the user who is compassionately proposing to improve the plugin!!
    If you also want to discuss this with the development team

    Of course, you will probably use this feature as an add-ons to make more money…!!

    Bye

    Plugin Support Njones35

    (@njones35)

    2 years, 6 months ago

    Hi Sinapars,

    If you open a ticket in the helpdesk, this would be marked as an official feature request for the consideration of our developers.

    Since this is a Pro feature, and you are posting somewhere where we are not able to support Pro functionality, there is no mechanism here to do the same. I would recommend you open a ticket so that your request can be escalated to our developers.

    Best,

    Thread Starter sinapars

    (@sinapars)

    2 years, 6 months ago

    Let’s assume that I am not your customer at all and as a real person I am just making a suggestion to improve your plugin.
    Probably, when I want to open a new ticket, they will ask me for a license, and according to the above explanation, the request will not be processed there either.

    Plugin Support Njones35

    (@njones35)

    2 years, 6 months ago

    @sinapars
    If you are not already a Pro user, it is highly unlikely you would know about this functionality in the first place – but I should emphasize that you do not need an active license to open a ticket in our helpdesk and submit a feature request.

    The rules around WordPress forums mean that we can only offer support here for the plugins hosted here – in this case, our Lite plugin.

    All queries regarding our Pro plugin need to be directed via our helpdesk.

    Best,

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    2 years, 6 months ago

    Let’s assume that I am not your customer at all

    No, that does not work.

    @njones35 Good reply!

    Unfortunately, you see all your business and products as money

    That’s wrong and I am closing this topic.

    You are using the premium version and the plugin support person explained that they can’t support you here.

    Since this is a feature in the Pro version of our plugin, could I ask you to please open a ticket in our helpdesk here: https://formidableforms.com/new-topic/

    We are only able to support Lite plugin features via WordPress forums.

    Thank you!
    Nathanael,

    And your reply was poor at best. Do not seek pro support on these forums again.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://formidableforms.com/new-topic/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 6 replies - 1 through 6 (of 6 total)

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