Feature Suggestion

  • Resolved joshuatarzia

    (@joshuatarzia)


    10 years, 3 months ago

    I’m sure your busy with other plugins, but some food for thought:
    I too am disappointed by Zendesk’s WP development. It would be great to have a Contact Form 7 integration with Zendesk. ConactUs.com sort of does it in a weird round about way.

    Really it would be great to have logged in users info automatically captured and sent along with the normal fields when tickets are submitted.
    Something like what Contact Form 7 Dynamic Text Extension does.
    https://ww.wp.xz.cn/plugins/contact-form-7-dynamic-text-extension/

    Right now I have a contact form with the dynamic username/email being auto populated and hidden from the user. When they submit I have the email that is sent to the admins which then show what the user put in the fields along with their username and registered email.
    This is important because users tend to make typos in their email when submitting requests.

    Also consider adding Googles reCaptcha to the bottom of the form, again, like contact form 7.
    Love the plugin otherwise, thank you!

    https://ww.wp.xz.cn/plugins/zendesk-request-form/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pipdig

    (@pipdig)

    10 years, 3 months ago

    Hi Joshua,

    We’ve actually already developed a lot of the features you’ve mentioned, but it’s not quite ready for release yet. We’ve been using such features successfully on our own website for several months now, but I’d like to run a few tests before we launch this in the live plugin.

    The only thing I’m not sure about is adding ReCaptcha. We’ve never really needed to use this, since the built-in spam protection seems to work well, for us anyway. We’ve embedded a hidden field to the form, which will remain empty for any “normal” users. When a spambot comes along, it fills in all the fields (including the hidden field) and triggers the spam blocker. I’m not ruling out ReCaptcha though. I’ll be happy to look into this if it seems like a popular request.

    We’re also hoping to filter messages through Akismet in a future release, which is arguably a much more user friendly approach than using Captcha codes.

    I’m glad you like the plugin! If you have any other thoughts/ideas please feel free to ask. Currently, we don’t really know how people will be using the plugin, so we’re mainly updating it based on our own personal requirements and experience with running Zendesk.

    Phil (pipdig)

    Plugin Author pipdig

    (@pipdig)

    9 years, 11 months ago

    For anyone interested, we’ve added a number of improvements to v2.0 of the plugin, which should help with some of the queries above:

    * Pre-fill form fields with user data for useres who are logged in to WordPress.
    * Automatically check email for typos and suggest solutions via [mailcheck.js](https://github.com/mailcheck/mailcheck).
    * Redirect user after form submission.
    * Support for Zendesk custom ticket fields.
    * Create multiple forms with different ticket fields.

Viewing 2 replies - 1 through 2 (of 2 total)

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