Hi,
Greetings from the Eventin support team. Thanks for reaching out to us.
Let me brief you about it. You can easily find your feature image placing option by following this screenshot: https://prnt.sc/Pp0jo1pCCj-D
From this option you can place your event’s feature image easily. If you do not have this option then it looks like it’s conflicting with other plugins. Please follow our PINNED post and reach us more. So, we can help you more with it.
Thanks for being with us, and thanks for your patience. Good Day!
Best Regards
Hi Greetings,
I am not seeing this featured image option in my panel, and I don’t know what is conflicting, can you please help me out how to resolve this issue.
Thank you
Hi,
We are sincerely sorry that this happened to you. This is not supposed to happen. Because we have not received any such issue from any client. Looks like it’s conflicting with other plugins or something.
We will suggest you deactivate all plugins one by one from your site and check if your system is working correctly or not. After trying all these things, if your problem is not solved then, It would be great if you follow our PINNED post: https://prnt.sc/dQt7-cH3unXP from the post section and reach us more. So, we can help you more with it.
Hope you understand.
Thanks for being with us. Good day!
Best Regards
Hi,
I just followed your instruction but it didn’t work for me, I have deactivated all plugins including Eventin Pro Plugin too, but it doesn’t work.
Kindly check it as soon as possible because our Events are ongoing so we have to solve this issue sooner.
I have contacted you through email too and sent my Login credentials but did not get any feedback yet.
kindly take it serious we need this issue to be solved.
Thanks
Any solution? Need feedback as soon as possible
Hi,
Can you please follow the PINNED post as mentioned above to reach us? We might need to check your site for the issue, that’s why we need you to contact us through the link provided on the pinned post.
Hope you understand.
Thanks for being with us. Good day!
Best Regards
Sorry I can’t find the pin post.
Can you please help me how to find
Thanks I found it and contacted to Support Theme.
Hi,
We will check and reply back to you as soon as we find the issue.
Regards
Hi
I have emailed 2 times and generated Ticket to your Support Theme, but it seems like you guys are on Vacations, I did not get any feedback yet from 2 days on my mail.
Is there any other possible way so we can reach your support theme and discuss our problem??
I just updated the new version of your Theme, but still it doesn’t work for us.
WE HAVE PURCHASED YOUR THEME AND PRO VERSION OF EVENTIN PLUGIN…
This is not a good behavior to handle your clients, If you cannot reach us then guide us any other possible way so we can fix our issue by ourselves.
So we could do your job too.
Thanks
We are really sorry for the inconvenience. We have replied back to you yesterday. Can you please check the email and reply us back? If you didn’t get our reply email, kindly check the spam email box also.
Regards
We have finalized the problem. It’s your server configuration. Your MySQL server went down during the load time. Kindly check the recording for more details: https://d.pr/v/sivfhD.
Regards
