Featured image option suddenly gone

  • Resolved wouterdoorn

    (@wouterdoorn)


    3 years, 5 months ago

    The featured images option in the right panel when adding or editing posts is suddenly gone since yesterday. Everything was working fine last time I checked (maybe two weeks ago).

    I am using a multisite setup with subfolders for language purposes, the main site with a custom theme is working fine, the sub-site with a child-theme has the issue with the featured image option that has disappeared when adding a new post (and the option isn’t available under preferences). The theme supports featured images through functions.php.

    I setup a staging environment, disabled all plugins and installed WP version 6.1 (I’m running the latest version 6.1.1 in the production environment). Cleared all browser caches, etc. Nothing helped. There are no errors in the debug log that relate to the issue.

    In another topic in “fix WordPress” I found others with the same issue. I installed the classic editor plugin as mentioned there which did resolve the issue as mentioned above, but it’s not a workable solution. 

    Since the featured image option reappears in the classic editor my guess is that the issue is with Gutenberg.

    Any suggestions or ideas?

    • This topic was modified 3 years, 5 months ago by wouterdoorn.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Kathryn Presner

    (@zoonini)

    3 years, 5 months ago

    Hi @wouterdoorn – here are some troubleshooting suggestions:

    • If you also have the standalone Gutenberg plugin active, what version is it? If you don’t have the standalone Gutenberg plugin active, try activating it temporarily to see if it solves the issue.
    • Are all your plugins up-to-date?
    • Is the issue present with all your plugins temporarily deactivated? You can use the Health Check plugin’s troubleshooting mode for this, which will not change your live site – https://ww.wp.xz.cn/plugins/health-check/
    • If you install your custom child theme on a newly spun-up local test site, do you see the featured image option?
    • Are there any errors in the developer console, and what are they?

    I also found this GitHub issue regarding missing featured images on a multisite install:

    https://github.com/WordPress/gutenberg/issues/45836

    Thread Starter wouterdoorn

    (@wouterdoorn)

    3 years, 5 months ago

    Thanks for the quick reply!

    After reading your link I got the impression that it might be a server related issue. I migrated to a new server with a fresh install and now everyhting is working fine again!

    For reference: all plug-ins where up-to-date and even deactivating all of them and going back to a previous version of wordpress didn’t help. Simply restarting apache didn’t work either.

    Thread Starter wouterdoorn

    (@wouterdoorn)

    3 years, 5 months ago

    My previous reply was a bit to quick. In the end the same issue occured again. I then found that my child theme was missing index.php. I don’t know how that happend. But replacing it worked.

    Moderator Kathryn Presner

    (@zoonini)

    3 years, 5 months ago

    Glad your issue is sorted, I’ll mark this thread as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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