Featured image panel missing from admin

  • Resolved zenkitty

    (@zenkitty)


    5 years ago

    The featured image panel in the admin has gone missing on one of my clients websites. There isn’t even an option to enable/disable it via the preference settings. Featured images are still showing up on the front-end though.

    When I enable troubleshooting mode, the panel reappears. However, when I disable troubleshooting mode and deactivate all plugins, its still missing, so I haven’t been able to connect the issue to a specific plugin.

    WordPress and all plugins are up to date. The site uses Oxygen Builder, so there’s no theme.

    Has anyone got any suggestions as to what might be going on, or anything else I can try?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    5 years ago

    Every WordPress site has a theme, no matter what builder you’re using.

    Troubleshooting Mode both deactivates all plugins and switches your site to the Twenty Twenty-One theme.

    If there is no problem under Troubleshooting Mode, but there’s still a problem with all plugins deactivated, the issue must be your theme.

    Thread Starter zenkitty

    (@zenkitty)

    5 years ago

    Thank you, but you’re obviously not familiar with Oxygen Builder – it completely disables WordPress themes: https://oxygenbuilder.com/faq/will-my-theme-work-with-oxygen/

    So there is no active theme on this website. And deactivating Oxygen doesn’t fix the issue either.

    Moderator James Huff

    (@macmanx)

    5 years ago

    Deactivate Oxygen, then switch to the Twenty Twenty-One theme.

    Does the problem go away?

    Thread Starter zenkitty

    (@zenkitty)

    5 years ago

    Thanks James – that did fix the issue!

    So it seems Oxygen doesn’t really disable the theme system entirely, it only does so on the front-end.

    Thanks again for your help – much appreciated!

    Moderator James Huff

    (@macmanx)

    5 years ago

    Yep, so whatever Oxygen does, at least you should probably be able to proceed with Twenty Twenty-One active instead of the theme you were using.

    If you do for some reason need to use the theme you were using, I recommend reporting the issue to that theme’s support.

Viewing 5 replies - 1 through 5 (of 5 total)

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