Hello @sylvesterlee,
It’s very frustrating when a site doesn’t work, especially after an update that’s supposed to make things better.
WordPress is free and open source software supported by a community of developers, designers, business owners, content creators, and enthusiasts from across the globe. As such, there are no resources available at present for receiving any kind of free one-on-support. If you need that live chat support, I suggest contacting your web host, as any decent host offers this kind of support.
There are also several places where you can pay for WordPress support services, such as https://jobs.wordpress.net/ or https://jetpack.pro/.
Your site uses the Neve them. You can find support for it here: https://themeisle.com/contact/.
As for the image issue you’re having, you may have a plugin or theme conflict.
Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable the plugins one by one to identify the source of your troubles.
If you can install plugins, install and activate Health Check: https://ww.wp.xz.cn/plugins/health-check/
It will add a new feature under Tools > Site Health.
On its Troubleshooting tab, you can Enable Troubleshooting Mode. This mode will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off, and switch between themes, without affecting normal visitors to your site. Following these steps allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.ww.wp.xz.cn/support/handbook/appendix/troubleshooting-using-the-health-check/.
