FedEx Shipping REST Api

Resolved tomgerber
(@tomgerber)

11 months, 3 weeks ago

I followed all the steps per the documentation but I get a Not Authenticated error after inputting all the keys and such in the Fedex configuration.

Anyone experience this and how to fix it?

` WordPress Environment WordPress address (URL): https://force-test.com Site address (URL): https://force-test.com WC Version: 9.9.3 Legacy REST API Package Version: ✔ 1.0.5 Action Scheduler Version: ✔ 3.9.2 Log Directory Writable: ✔ WP Version: 6.8.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ Server Environment Server Info: Apache Server Architecture: Linux 6.6.63-MCIclouder663-c9 x86_64 PHP Version: 8.2.28 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.9.1 OpenSSL/3.2.4 SUHOSIN Installed: – MySQL Version: 8.0.41-32 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 9.9.3 WC Database Prefix: wp_9smj9p1byw_ Total Database Size: 28.03MB Database Data Size: 22.67MB Database Index Size: 5.36MB wp_9smj9p1byw_woocommerce_sessions: Data: 0.05MB + Index: 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Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter tomgerber
(@tomgerber)

11 months, 3 weeks ago

I see this error in the logs

2025-06-16T17:00:26+00:00 Error FedEx_OAuth::request_access_token: The FedEx OAuth endpoint returned the following error: FORBIDDEN.ERROR: Sandbox credentials not allowed in this environment. Please check your permissions and try again.

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

11 months, 3 weeks ago

Hi there!

Thank you for sharing the detailed error message and log information. The error “FORBIDDEN.ERROR: Sandbox credentials not allowed in this environment” indicates that your FedEx API credentials are for a sandbox (test) environment but your WooCommerce FedEx plugin is currently set to connect to the production (live) API endpoint.

Please note that we only provide support for issues related to the core WooCommerce plugin. To resolve this, I recommend reaching out directly to the FedEx plugin support team. They’re familiar with the plugin’s settings and will be in the best position to guide you through the correct configuration process and help you switch to the appropriate credentials for your environment.

If you’re unable to find the plugin’s support, please share the URL of the plugin you’re using so we can guide you on how to contact the support team.

Plugin Support Chris Moreira – a11n
(@chrism245)

11 months, 2 weeks ago

We noticed that we haven’t received a reply from you for some time, so I’ll mark this thread as resolved. If you need more help, please start a new thread.

If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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