Fee rounding issue

  • Resolved remyjacobs

    (@remyjacobs)


    11 months, 3 weeks ago

    I have a weird issue with the fee I want to use with this plugin. The fee is set to 9.95, but on the frontend it’s shown as 9.94. I tested this with some other amounts, and it happens with all amounts that end with .95.

    I looked through the code, and I have the idea that this has something to do with incorrect rounding. Any idea how to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support komal-maru

    (@komal-maru)

    11 months, 2 weeks ago

    Hi @remyjacobs,

    I’ve tested the reported issue using the latest version 2.17.0, where a payment gateway fee of 9.95 is said to be charging 9.94 on the checkout page. However, I was unable to replicate the issue — the payment gateway fee is being applied correctly as per the configured amount. Please refer to the following screenshots for reference: https://prnt.sc/IWSFXJT7MpGJ , https://prnt.sc/v38KjMHzEwJm

    Could you please share a video demonstrating the issue on your site and screenshots of the settings configured in our plugin? This information will help us replicate the scenario accurately and provide you with an appropriate solution.

    Looking forward to your response.

    Thread Starter remyjacobs

    (@remyjacobs)

    11 months, 2 weeks ago

    Thanks for getting back to me. Here’s a video with the settings and how it looks like on the frontend. Everything is in Dutch, so I hope you understand 😉

    If you need any additional information, let me know.

    Plugin Support komal-maru

    (@komal-maru)

    11 months, 2 weeks ago

    Hi @remyjacobs,

    Thank you for sharing the video with us.

    I noticed that the payment gateway fee is being calculated as 9.94 instead of 9.95 when the respective payment method is selected at checkout.

    To investigate this further, could you please email us at ‘support at tychesoftwares dot com’ with the relevant details and temporary admin access to your site? This will help us troubleshoot the issue more effectively.

    We appreciate your cooperation and look forward to resolving this for you.

Viewing 3 replies - 1 through 3 (of 3 total)

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