Hello Kalamia,
Could you tell me what version of our plugin you’r using?
Could you try to clear all the cache related plugins? And also open the feed page using the CNTRL-F5 keys to clear the browser cache as well.
When that does not solve the issue, please open the Consol Tab and see if you get any error messages in that view (To open the Browser Console Tab press, depending on your preferred browser: CNTRL+SHFT+J (for Chrome) CNTR+SHFT+K (for Firefox) or F12 (for Explorer). If you work on a Mac: (CMD+OPT+J for Chrome or CMD+OPT+K for Firefox). This should open a Console Tab on your browser.)
Also could you please check for any error logging on the following places:
1) On WooCommerce -> Status -> Logs
2) In the root folder of your server
3) In the “wp-content” folder on your server
4) In the “wp-content/plugins/wp-product-feed-manager” folder
OK, great.
Could you try to clear all the cache related plugins? And also open the feed page using the CNTRL-F5 keys to clear the browser cache as well.
When that does not solve the issue, please open the Consol Tab and see if you get any error messages in that view (To open the Browser Console Tab press, depending on your preferred browser: CNTRL+SHFT+J (for Chrome) CNTR+SHFT+K (for Firefox) or F12 (for Explorer). If you work on a Mac: (CMD+OPT+J for Chrome or CMD+OPT+K for Firefox). This should open a Console Tab on your browser.)
Also could you please check for any error logging on the following places:
1) On WooCommerce -> Status -> Logs
2) In the root folder of your server
3) In the “wp-content” folder on your server
4) In the “wp-content/plugins/wp-product-feed-manager” folder
Great. Good luck with your feeds.
Hi Michel,
I have the same problem; the save buttons are disabled. I think the reason for the that is that I cannot fill out the the field “Default Category”, it does not contain a drop-down list of categories, but is a text field. I can briefly see the drop-down arrow as i choose “Google Merchant” in the field “Channel”, but it disappears after 1 second. The arrow is only shown the first time I choose “Google Merchant”. I have tried all the tips in this thread. Any ideas?
Cheers,
Thomas
Hi Thomas,
Can you confirm that you see no errors in the Browser Control Tab and there are no error log files?
Could you try to deactivate the plugin and then reactivate it again and check if that solved the issue?
What version are you using?
Hello Tomas,
Can you confirm the issue has been solved an if we can close your topic?
Hello Tomas,
I hope we were successful in helping you resolve your issue with our Feed Manager plugin! Since we have not heard back from you in the past weeks and we don’t want to leave tickets open forever, I will now be marking this support topic as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!
Thanks and have a great day!
