@scandidesignco Hi mate,
Could you please let us know which versions of our plugin (free and/or premium) you’re currently using, as well as your WordPress version?
Best regards, Quadlayers Support Team.
Same Problem on our page. Free Plugin Social Feed Gallery v4.9.2
@scandidesignco @secc
Please send us a screenshot of the error you’re seeing on your site. We need to check the exact alert.
You can upload the screenshot at http://www.snipboard.io and share the link here.
Best regards,
QuadLayers Support Team
Hi. User Data is not able to load on the backend.
Attached the Screenshots:
https://snipboard.io/Sl6cNY.jpg
https://snipboard.io/SjvPyr.jpg
Best regards and thank you
@secc
The issue you’re experiencing is related to the expiration of your Instagram token. Please check our screenshot: https://snipboard.io/Sl6cNY.jpg
This happens periodically as the token expires according to Facebook’s API policies, and unfortunately, we cannot automatically renew it as a third-party service.
To resolve this issue, please follow these steps:
1, Remove your Instagram account from the plugin settings.
2. Re-add your Instagram account.
By doing this, your token will be refreshed, and everything should start working again.
Please note, we send an email to the registered email address when the token expires. However, the expiration process is controlled by Facebook’s API and is beyond our control.
Best regards, Quadlayers Support Team.
