Feed is not compatible

Resolved optiflow
(@optiflow)

3 years, 8 months ago

The genereated feed includes products that have noe images even though the image field is a required field according to Pinterest. For required fields see https://help.pinterest.com/en/business/article/before-you-get-started-with-catalogs

The generated feed should exclude products that have no images.

This causes the feed to be rejected by Pinterest.
The error message from Pinterest reads: Merchant’s product images are unavailable or mismatched

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter optiflow
(@optiflow)

3 years, 8 months ago

Maybee you should add the following code into the is_product_fit_for_feed() method:

$image = self::get_property_g_image_link($product);
if (empty($image)) {
return false;
}

Plugin Support Christian
(@christian1983)

3 years, 8 months ago

Hey @optiflow ,

Thanks for your feedback!

I will check with the development team what we can do. But if you exclude the product that has no images, the merchant will not be notified about that and maybe he wants to fix the problem. So that why I think they include them.

Best,
Christian

Thread Starter optiflow
(@optiflow)

3 years, 8 months ago

I think the merchant would prefer to get at least some products synced with Pinterest rather than getting the entire feed rejected. You could put a clear message informing users about it on catalog tab of the plugin maybee.

Plugin Support Christian
(@christian1983)

3 years, 8 months ago

Agreed, but they also need to know which products are not synched and why. Also, the Feed should not be rejected because of this. The only thing that should happen is that those products are not going to be synched.

I will let you know if I have more news.

Best,
Christian

Thread Starter optiflow
(@optiflow)

3 years, 8 months ago

Thanks. Looking forward to your resolution of the issue:)

Plugin Support Christian
(@christian1983)

3 years, 8 months ago

Hey there,

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Viewing 6 replies - 1 through 6 (of 6 total)

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