Feed items not importing

  • Resolved SteveW928

    (@stevew928)


    10 years, 10 months ago

    Hello,

    (Note: I’m opening a new ticket as per: https://ww.wp.xz.cn/support/topic/no-feed-items-importes?replies=6 )

    I’ve setup a couple of test feeds as shown in the setup video (including WP Mayor feed). When setting up the feed (or when editing it), items do show up on the right-hand side bar, under Feed Preview.

    However, no items are imported, even if I try the Fetch Items manually. The arrows spin for a minute, but the imported items stay at zero.

    In regard to the other support thread:
    I don’t think it is cron, as the manual fetch also fails.
    And I have referred to ‘Feed Items Not Importing’ in the support section, though I’ve not gone through it in detail yet. (i.e.: Server setup and SimplePie… that said, I’m on WP Engine, so pretty popular/standardized hosting.)

    Thanks

    https://ww.wp.xz.cn/plugins/wp-rss-aggregator/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    10 years, 10 months ago

    Hi Steve,

    Thanks for opening the new ticket.

    With regards to the cron jobs, have you installed WP Crontrol to check whether the cron is in fact stuck? You’ll be able to tell if it’s stuck by comparing it with the screenshots we have in our documentation here.

    This needs to be tested and confirmed before we proceed with anything else as it sounds very much like it could be the issue here. Hitting the “Fetch Items” button manually will not solve a stuck cron issue.

    I’ll await your reply after you installed the WP Crontrol plugin. Thanks!

    Thread Starter SteveW928

    (@stevew928)

    10 years, 10 months ago

    Thanks Mark,

    I contacted the hosting provider (WP Engine) and indeed, they have cron disabled for the staging server environment. If that’s what the problem is, then it should work fine in production. They have even enabled an alternate cron for it that checks every minute (vs WordPress’ default, when the site is visited).

    So, I’m just going to set it up in production and hopefully it will all go OK. Thanks for your help! (You might want to make some notes about WP Engine staging, as well as the ‘Fetch items’ as I thought I was bypassing the cron by doing that.)

    Plugin Author Mark Zahra

    (@markzahra)

    10 years, 10 months ago

    Hi Steve,

    Glad to hear that. If you encounter any other issues just let us know.

    I’ll note the WP Engine staging environment issue in our documentation for future reference. Thanks for letting us know about it.

    Thread Starter SteveW928

    (@stevew928)

    10 years, 10 months ago

    Thanks again Mark. I guess my only suggestion at this point, would that it would be nice to have a manual way (aside from cron working) to fetch the feed items. (But, maybe this is too rare a case.)

Viewing 4 replies - 1 through 4 (of 4 total)

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