• Resolved eliseghetti

    (@eliseghetti)


    Hi,
    no matter what I do, feed is not auto-updating. I tried yesterday resetting the cache, reauthenticating in my profile but the last post showed is from 20 days ago. How can I solve it? I have the last version of the plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We very much regret incidents such as the one that you have brought to our attention. Could you please try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.

    • Go to Facebook Feed WD and press Uninstall.
    • Navigate to Plugins page and delete Facebook Feed WD
    • Reinstall and actvate it.

    Afterward, please authenticate with your account and recreate your feeds.

    Thanks!

    Have a nice day!

    I want to ask , if it helped – uninstall and install the Feed again?

    I have the same trouble – the feed stopped updating since 19 June.
    Cleaning cache, updating the version, changing the number of posts, etc. – nothing helps.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Yes, please try to uninstall and reinstall the plugin. It should help with the problem.

    Thanks!

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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