feed not auto-update

  • Resolved eliseghetti

    (@eliseghetti)


    5 years, 11 months ago

    Hi,
    no matter what I do, feed is not auto-updating. I tried yesterday resetting the cache, reauthenticating in my profile but the last post showed is from 20 days ago. How can I solve it? I have the last version of the plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    5 years, 11 months ago

    Hi,

    We very much regret incidents such as the one that you have brought to our attention. Could you please try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.

    • Go to Facebook Feed WD and press Uninstall.
    • Navigate to Plugins page and delete Facebook Feed WD
    • Reinstall and actvate it.

    Afterward, please authenticate with your account and recreate your feeds.

    Thanks!

    Have a nice day!

    dymil

    (@dymil)

    5 years, 10 months ago

    I want to ask , if it helped – uninstall and install the Feed again?

    I have the same trouble – the feed stopped updating since 19 June.
    Cleaning cache, updating the version, changing the number of posts, etc. – nothing helps.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    5 years, 10 months ago

    Hi,

    Yes, please try to uninstall and reinstall the plugin. It should help with the problem.

    Thanks!

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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