Never-mind, I forgot that there was a separate cache for the instagram feed in the settings of the plugin. I refreshed that cache and it now works again properly.
I also reset the cache in the settings of the plugin, and it corrected the problem. HOWEVER, I’ve since added more images to my Instagram feed, and I had to reset the plugin cache again. We shouldn’t have to reset the cache every time something new is posted in our IG feed. Please help.
@nikilito76 is right. Although I have refreshed the feed, the problem persists.
+1 this issue. Following…
Hi,
In Instagram Feed > Settings > Check for new posts every (min) set the time to 60 minutes. Thus, after an hour your Instagram Feed will be updated. In this case you will not need to reset the cache.
If, however, you want the feed to be updated at the very moment once the image is published, you should clear the cache or set the Check for new posts every (min) to 1 minute, which is not recommended.
Please be informed that these changes are because of Instagram API changes. The Instagram API uses the same rate limiting as the Graph API (200 calls per user per hour) with one exception: the /media/comments edge limits writes to 60 writes per user per hour.
Thank you and have a nice day!
I do have that set to 60 minutes. It still doesn’t pull new images, unless I refresh the cache.
Here is an update. After several weeks it has started working again where after 60mins it will update the feed. Before it was not actually updating after 60 mins. I would wait several hours with no update, and then I would manually clear the feed cache and update again.
I am not sure what has happened, but it is working again. I am sure others still have this same problem.
Hi @nikilito76 and @tandembuilt,
Please, contact our support team and mention this topic URL in your email.
The email address is [email protected]
Thank you and have a nice day!
