Feed Not Showing up with shortcode

Hey @jbkeefer,

Sorry to hear about the issue. I just wanted to respond as the plugin developer to see whether I could help, although we’re not really supposed to discuss the Pro version of the plugin here so I’ll try to keep it brief. If you’d like to carry on the conversation at all then just contact us here.

When you purchase the Pro version of the plugin it’s a one-time cost for the plugin itself and it comes with a license for plugin updates and support. When the license expires it can be optionally renewed for 50% of the initial price. The plugin will continue to work after the license expires unless Facebook makes a major change to it’s API which causes older versions of the plugin to break. For this reason, we recommend keeping the plugin license active to avoid any potential disruption.

We always try to look after our customers and will work with them if needed to change their license type to fit their needs. In your case, you purchased a Developer license which allows the plugin to be activated on an unlimited amount of sites but you were only using it on 2 websites. Even though you purchased it a year and a half ago we’d be happy to change it for a lower license type that allows you to use it on 5 websites and then apply the amount you paid for your Developer license to extend the license of the lower license for another year free-of-charge. If you’d like to do this then just contact us at the link above. We charge $149 for the license you purchased as many of the people who use that license will activate it on 25-50 sites, which means that our potential support burden for those customers is much higher due to the increased likelihood of a conflict with a theme, other plugin, server configuration, or Facebook settings.

Let me know whether that helps, or if you have any other questions at all, and I’d be happy to help!

John