Feed stopped working

  • Resolved russellmc80

    (@russellmc80)


    5 years, 6 months ago

    Hi there,

    One of my feeds stopped working mid last week and has the following error showing:-

    This page contains the following errors:
    error on line 18794 at column 600: Extra content at the end of the document
    Below is a rendering of the page up to the first error.

    This is the feed if it helps
    https://completestoragesolutions.com.au/wp-content/uploads/wppfm-feeds/VIda-Shipping.xml

    Can you advise what is causing the issue now and how do i fix it? It has been working fine for a long time. Now it just keeps telling me that processing the feed has failed.

    Any help is greatly appreciated!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author AukeJomm

    (@aukejomm)

    5 years, 6 months ago

    Hello @russellmc80

    Thank you for contacting us.

    ​Could you please run through this procedure: https://www.wpmarketingrobot.com/support/faq/#toggle-id-17
    It is pretty comprehensive, but usually it starts working with the first three steps.

    Let me know if it helped.
    ​

    Thread Starter russellmc80

    (@russellmc80)

    5 years, 6 months ago

    Hi thanks for your reply.
    I had followed the steps prior and unfortunately have continued receiving the failed processing message.

    Thread Starter russellmc80

    (@russellmc80)

    5 years, 6 months ago

    Hi, Do you have any other suggestions to resolve this issue? How can i see what the error that it mentions on the particular line that may be causing the fault as mentioned previously?

    Thanks

    Plugin Author AukeJomm

    (@aukejomm)

    5 years, 6 months ago

    Hello @russellmc80

    If you have run through the procedure you will got some error log.
    Could you please follow steps 9 – 11 and share with me the logging file.

    What also would be helpful is sharing the woocommerce system info file (Woocommerce > System status > button “Get system report”)

    Thread Starter russellmc80

    (@russellmc80)

    5 years, 6 months ago

    Thanks for your reply. I completed step 9 and 10 just now and it actually worked instead this time! Hard to explain that one but i will take it! Thanks again

    Plugin Author AukeJomm

    (@aukejomm)

    5 years, 6 months ago

    Thank you @russellmc80

    I love it when a plan comes together 🙂
    Great Work @russellmc80

    Thread Starter russellmc80

    (@russellmc80)

    5 years, 6 months ago

    Unfortunately this was short lived! The process failed again in the overnight auto process a few hours later. This morning i have also tried re-processing the feed and it keeps failing.

    I have emailed the log and report requested, appreciate if you can assist get to the bottom of this issue. Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

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