Feedback not downloaded

  • Resolved savale

    (@savale)


    3 years, 8 months ago

    Hi,

    I installed your plugin a week ago and the feedbacks are still not downloaded.

    What can I do?

    Thank you,

    Sara

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support liditrudex

    (@liditrudex)

    3 years, 8 months ago

    Hi,

    Do you use the latest version of the plugin?
    If not, please update and add your URL again.

    Trustindex

    Thread Starter savale

    (@savale)

    3 years, 8 months ago

    Hi Lidia,

    yes, I use the latest version of the plugin.

    Sara

    Plugin Support liditrudex

    (@liditrudex)

    3 years, 8 months ago

    @savale

    Ok. Please try reinstalling the plugin and adding the URL again.
    After that, if you still experience the issue, please send us the troubleshooting tab.

    Plugin Support tomwolf

    (@tomwolfhun)

    3 years, 8 months ago

    Hello @savale ,

    Is it OK now? We have re-sent the data to your site.

    Thread Starter savale

    (@savale)

    3 years, 8 months ago

    Hi,

    I’m trying to reconfigure the plugin, but the pop-up remains blocked while it’s downloading the feedback (I guess).

    Plugin Support tomwolf

    (@tomwolfhun)

    3 years, 8 months ago

    Ok, As I see, your site is downloaded the reviews ( 10 latest review ) today, 16:07 (UTM)

    • This reply was modified 3 years, 8 months ago by tomwolf. Reason: wrong answer
Viewing 6 replies - 1 through 6 (of 6 total)

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