feeds do not refresh

  • Resolved marjontas

    (@marjontas)


    5 years, 6 months ago

    Hi,
    I use the plugin for a long time. But the feeds do not work suddenly. Is this a bug? I reïnstalled and authenticated it a year ago allso. The same problem. What can I do to keep it working?

    Best regards, Marjon

    The errormessage in Chrome is:

    {
    “error”: {
    “message”: “The access token could not be decrypted”,
    “type”: “OAuthException”,
    “code”: 190,
    “fbtrace_id”: “Au2reZ8EBJzZGvbcgZzUCJ_”
    }
    }

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    5 years, 6 months ago

    Hi,

    Please note that this error is not related to our plugin. Could you please deactivate our plugin and check if the error is still on your pages?

    Thanks!

    Have a nice day!

    bishopartsadmin

    (@bishopartsadmin)

    5 years, 6 months ago

    I’m having the same issue even after deactivating the plugin and resetting the cache in the plugin.

    LouiseVA

    (@louiseva)

    5 years, 6 months ago

    I have the same problem. The feed shows old stuff from 2 years ago.

    kevinroelands

    (@kevinroelands)

    5 years, 6 months ago

    I have also the same problem. I have to reauthenticate to get the latest post on my FB page.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    5 years, 6 months ago

    Hi,

    Could you please also try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.

    1.Go to Facebook Feed WD and press Uninstall.
    2.Navigate to Plugins page and delete Facebook Feed WD
    3.Reinstall and actvate it.

    Afterward, please authenticate with your account and recreate your feeds.

    Thanks!

    Have a nice day!

    LouiseVA

    (@louiseva)

    5 years, 6 months ago

    Thank you so much,

    I followed the steps above and it works again.
    Have a nice day too.
    Louise

    Thread Starter marjontas

    (@marjontas)

    5 years, 6 months ago

    Hi,

    It was indeed a problem of the plugin.
    I followed the steps above and it works again.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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