Field wrong validation

  • Resolved uidigoras

    (@uidigoras)


    4 years, 3 months ago

    In the checkout page, when a customer fills all the field correctly, there are some that give an error message.

    I have some additional text fields, Address, City, etc but they return “Address is not a valid phone number.”

    I’ve looked in the field settings and they are all TEXT type, not phone. If I write a number, it doesn’t give any errors, but its wrong.

    If I disable the pluggin, the default checkout form works too.

    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • sebastopolys

    (@sebastopolys)

    4 years, 3 months ago

    Hi @uidigoras

    Please can you point me on which specific field is the one that is not working as expected on your website?

    In the meanwhile, you can go trought basic debugging as folloing:

    – Confirm you have the latest version of the plugin and that your overall website is up to date (plugins, theme, WP core)

    Also, debug as following if you haven’t done yet:

    • Deactivate plugins one by one checking each time.
    • Switch to Storefront theme and test
    • Disable any custom scripts you might have

      • .

    You might need to clean cache each time

    Thread Starter uidigoras

    (@uidigoras)

    4 years, 3 months ago

    Hi @sebastopolys

    Thank your for your answer.

    Sorry, I disabled the fields so it could work.
    I enabled one of the fields, it’s called “Población (opcional)”

    To answer your debugging steps:

    1. I updated WordPress to 6.2 and all the plugins and theme.
    2. If I deactivate your plugin, the default checkout form works, so I already know the ploblem lies here.
    3. I don’t have any custom scripts

    Thank you.

    sebastopolys

    (@sebastopolys)

    4 years, 3 months ago

    Yes of course, I understand that if you deactivate our plugin it works, but in order to confirm / discard plugin incompatibility, you need to test deactivating all the rest of plugins and see if it fixes.

    Also, please test with Storefront theme

Viewing 3 replies - 1 through 3 (of 3 total)

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