Fields being repeated

  • Resolved gabrielaassis

    (@gabrielaassis)


    1 week, 5 days ago

    The customer fills out the form in two steps; however, the email and sales code fields are being repeated in the second step, causing the form to break and preventing the user from completing the refund request.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support krzysztofskorupa

    (@krzysztofskorupa)

    1 week, 2 days ago

    Hi,

    Thank you very much for reaching out.

    The form feature is only available in the PRO version of the plugin.

    The basic version does not allow you to submit such requests.

    In the free version, customers can only request a refund from the “My Account” section.

    Do you have the PRO version?

    Best regards,

    Thread Starter gabrielaassis

    (@gabrielaassis)

    6 days, 11 hours ago

    Yes, I have the paid version and I’m using the latest version.

    What’s happening is that the fields are appearing duplicated to the user in the form

    Plugin Support sebastianrybacki

    (@sebastianrybacki)

    5 days, 14 hours ago

    Hello,

    Thank you for your message. I’m replying on behalf of my colleague Krzysztof, who is on leave today.

    Please note that on the ww.wp.xz.cn forum, we provide support for free plugins only. Support for the PRO version of our plugin is handled through our official support system at:
    https://wpdesk.net/get-support/

    Could you please submit your request there using the contact form? Our team will assist you directly with the issue you’re experiencing.

    Kind regards,

    Plugin Support krzysztofskorupa

    (@krzysztofskorupa)

    1 day, 16 hours ago

    Hi, I’ll go ahead and close this thread since you’ve already contacted us through our support team, as this thread concerns the PRO version of the plugin.

    The issue here was likely caused by adding additional fields on the return form, which is why they appeared twice.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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