Fields emptying when progressing

  • Resolved sebastiandrvd

    (@sebastiandrvd)


    6 years, 9 months ago

    Hello! I’m having an issue where some fields are being emptied in between steps 2 and 3 for guest checkout only. I’ve confirmed that this is only present while the plugin is active.

    Specifically the Email address and phone on the shipping form. (these were added in manually.)

    Regarding replicating on the server provided:

    A zip code must be entered before products can be added to the cart. Use zip code “90003” and add any products to your cart to a minimum of $60.’

    It seems as though it may be attached to some sort of js function when the next button is clicked.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SilkyPress

    (@diana_burduja)

    6 years, 9 months ago

    There is a custom JS code added within the page on lines 1098-1110 that removes values for the email and phone fields. See this screenshot.

    If you remove that code, then the issue will be solved.

    Thread Starter sebastiandrvd

    (@sebastiandrvd)

    6 years, 9 months ago

    Thank you Diana. That resolved that issue.

    A follow up question if I may regarding validation. I seem to be running into “Please provide a valid email address.” with this setup. It only seems to be happening this same case. Not with the plugin disabled or while logged in.

    Any idea as to why?

    thanks!

    Plugin Author SilkyPress

    (@diana_burduja)

    6 years, 9 months ago

    That depends on your implementation of the “Email address” field. You specified that you’ve added them manually. Check within the implementation for the validation rules.

    Also, the multi-step checkout plugin doesn’t have anything to do with the server-side validation. I’m sure the error is still present with the plugin disabled.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fields emptying when progressing’ is closed to new replies.