Fields not loading correct (confirmed bei woocommerce support)

  • Resolved thomas83at

    (@thomas83at)


    1 month, 1 week ago

    Hello,

    we running +22 projects of our clients with “Product Feed Manager for WooCommerce – CTX Feed”.
    We running most of all projects on wordpress prefered hoster.
    All our clients have this problem:

    Try to open the feed settings by click on feedname.
    The feed setup panel will not open, because you need to do a hard refresh in browser. If you click STRG+F / cmd+f it will work and the dropdowns have preselected fields.

    How to reproduce:
    Install fresh wordpress with default theme on a hosting without server side caching.
    Install woocommerce, add some products.
    Install plugin CTX Feed and create a feed.
    Now make a purchase via frontend checkout.
    Reopen the feeed – and voila: the feed mask is not loading.

    – No thirdparty plugin installed (only woocommerce and CTX feed plugin).
    – No caching enabled.
    – Browser reset done and tested on many other browser (mac and windows).
    – WooCommerce confirmed: its an issue based on this plugin related to browser. We shoud try another feed plugin… and yes, no issue with other feed plugin.
    – Hoster checked the logs of apache server and also our dev united checking the wp status: everything is fine, no logs, no notice, no error, no warning.

    Tested on this hoster:
    Bluehost, kinsta, all-inkl, hetzner, webgo and it ends in this result:

    https://ibb.co/zhZdwKk0

    Without to press STRG+R (hard refresh) it will not work.
    So why this plugn is not working with browser without doing a hard refresh?
    Hoster confirmed: there is no cache enabled on our hosting subscription.
    No other plugins enabled…

    • This topic was modified 1 month, 1 week ago by thomas83at.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mansary

    (@mansary)

    1 month ago

    Dear @thomas83at

    Thank you for sharing your thoughts.

    The issue you’re experiencing appears to be site-specific. While it doesn’t occur across all user setups, we have observed it in a few cases, often related to browser caching.

    That said, we will pass your findings on to our development team so they can explore possible improvements.

    To investigate the issue further, we kindly request you to reach us from here.

    Thanks again for your continued support.

    Best regards,

    Thread Starter thomas83at

    (@thomas83at)

    1 month ago

    Hello,

    also woocommerce team installed your plugin in a sandbox and it was not working in most of all browser. So major browser like firefox and chrome shoud improve their browser or you shoud improve your plugin?

    We have reported this issue in the free plugin edition so often and nothing happen.
    Any chance to get a soluion soon for the free edition? We wated 9 month and we see we still stuck in the same answer: Its a project specific issue… But this is absolute not correct. Its an plugin – browser issue. Its not a server or plugin caching issue, because no caching was enabled on server, no other plugin was installed and also no cloudflare cache or something like this. Just a pure sandbox by woocommerce, your plugin and a default wordpress theme.

    If there is no solution we have to switch back our setup to another feed plugin.
    Last but not least: We already send this request very often via your contact form and also for paid subscriptions. Nothing happen, the problem is still not solved – while woocommerce test and confirmed this issue in their sandbox. And also our dev unit testing it and confirmed this issue.



    • This reply was modified 1 month ago by thomas83at.
    Plugin Support mansary

    (@mansary)

    1 month ago

    Hi @thomas83at

    If you have opened a ticket on our support forum, could you please follow up on the email and let us investigate the issue further.

    Thank you,

    Thread Starter thomas83at

    (@thomas83at)

    1 month ago

    Hello, but in this case we talking about projects we handle with free version. Not with the paid version. Its not allowed to talk about paid projects in this forum.

    We have send you many tickets – and all are unsolved regarding this issue.
    I asked in another wordpress forum two other users where i saw thy using your plugin. Also they have the same problem – and always to a hard refresh in browser to fix that problem. I told them to contact you also.

    Plugin Support mansary

    (@mansary)

    5 days, 12 hours ago

    Hi,

    Hope your doing well.

    As we have discussed this issue through our support channel, we are marking this topic as resolved. Please feel free to start a new topic if you need any further assistnace.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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