Hello,
I checked everything on my test installation to be sure and this option definitely works in the free version. I suspect a conflict with another plugin or theme.
Please try to run a troubleshooting to find out the cause.
Troubleshooting steps
- Disable plugins which are not ours or WooCommerce.
- Then enable plugins one by one and check if the issue still exists.
- Test the plugin using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.
Please let me know about the result and also provide a screenshot of the visible options for the field added by the plugin.
Thanks. I’ll do this late tonight when we don’t have much website traffic and get back to you.
I tried deactivating all plugins – keeping only yours and those by Woocommerce. The information in the fields still did not show up after the item was added to the cart. I tried with different items that had different product fields applied to them.
Then, I changed to the Storefront theme – the information in the field did not show up after the item was added to the cart. (I am currently using Woostify theme-pro version.)
Screenshot of what the fields look like on the front end: https://drive.google.com/file/d/1LMTbf6PieKusTOm9Qzv3Q41zac4uWG_1/view?usp=sharing
Screenshot of what the fields look like on the back end:
https://drive.google.com/file/d/1fOKuT-iluPTBkUEXSNhbKoVHJaipQpsL/view?usp=sharing
Hello,
I am sorry but we need to take a closer look at it. Please contact us using this form and feature request.
wpdesk.net/get-support/
I am marking this topic as resolved as we have not received any new replies.
