File does not exist

  • Resolved sklaadv

    (@sklaadv)


    2 years, 2 months ago

    Recent scan shows over 100,000 unknown files, but when I try to view any one of them, they do not exist.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support katereji

    (@katereji)

    2 years, 2 months ago

    Hello.

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.
    6. Relaunch scanning.

    You can also disable showing unknown files in the plugin settings: uncheck ‘List unknown files’ option.

    If the issue persists please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Thread Starter sklaadv

    (@sklaadv)

    2 years, 2 months ago

    submitted a ticket… The previous steps did NOT fix the issue.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 2 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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