File not created properly (empty) with fields via ACF

  • Resolved amazos

    (@amazos)


    1 month, 2 weeks ago

    I added new fields using ACF:

    “label”: “Product Description”,
    “name”: “product_description”,

    “label”: “Product Title”,
    “name”: “product_title”,

    I see these fields in CTX Feed and they are associated with feed config -> value fields.

    But when I create a new file the


    they are empty. There is no content inside.

    Can you advise?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter amazos

    (@amazos)

    1 month, 2 weeks ago

    Hi CTX Feed Support Team,

    I am experiencing an issue where my Advanced Custom Fields (ACF) values are not appearing in my generated feed.

    Here is my setup:

    • I created two ACF fields: “Product Title” (field name: product_title) and “Product Description” (field name: product_description)
    • Field type: Text
    • ACF Location Rules: Post Type → is equal to → Product
    • The fields are filled with content on the product edit page
    • In CTX Feed, I mapped both fields by selecting them from the “Advance Custom Fields (ACF)” section in the value dropdown

    The problem:
    Despite the above configuration, both fields appear empty in the generated XML feed. The fields are correctly filled in on the product pages, and the ACF field group is properly assigned to WooCommerce Products.

    What I have already checked:

    1. ACF field names are correct (product_title, product_description)
    2. Location Rules are set to Post Type → Product
    3. Fields are filled with content on at least one product
    4. Feed has been updated/synced after making changes

    Could you please advise what might be causing the ACF field values to not appear in the feed output?

    Thank you for your help.

    Best regards

    Plugin Support mansary

    (@mansary)

    1 month, 2 weeks ago

    Dear @amazos

    Thanks for reaching out to us.

    If you have already created the ACF field correctly and populated the field values in WooCommerce, please use that custom field meta as the feed attribute value. If the ACF field is correctly populated, the values should appear in the generated feed.

    However, if the values are not appearing in the feed, the issue may be related to caching or selecting the incorrect field meta. As a first step, please try clearing your website cache and regenerating the feed.

    You may also want to check if there are any relevant custom field meta keys related to the ACF field and try selecting those instead, then regenerate the feed again.

    If the issue still persists, please contact us from here with the feed URL and a screenshot showing which custom field you have added in WooCommerce. This will help us investigate the issue further.

    We look forward to hearing from you.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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