Thanks for reaching out @invertedm. Hopefully with a little bit of troubleshooting we’ll be able to determine the cause and ensure you can use the plugin as expected. In order to do so, please share the following:
- Your Site Health information. You can use this form to share privately if preferred.
- A screen recording of your experience. You can use a service such as Loom or RecordIt to share a screen recording, while using the same form to share this privately.
When performing a recording, please attempt to set up Site Kit from a Chrome browser incognito window, to ensure no caching or Google profile issues are impacting set up.
Let me know if you have any questions with the above.
Thank you for your reply. I have submitted a form with all of the above requested information. 🙂
Many thanks for sharing @invertedm, very useful to see what’s occurring. What seems to be happening is that Site Kit is using an invalid callback URLs, referencing WordPress in it’s own wordpress1011 directory, as highlighted in this screenshot. Did you happen to set up Site Kit previously, when this directly was part of your WordPress setup?
If so, you can reconfigure your site once more in order to complete Site Kit set up. After doing so, you can then reset Site Kit and revert to your site not using the wordpress1011 directory. Alternatively, if you’re happy to remove the www prefix for your site, you can perform the below:
- Visit your site settings (Settings > General).
- Change your site address (URL) and WordPress address (URL) from
https://www.h.... to https://h... (completing your site address in both cases).
- Press the save button.
- Attempt Site Kit setup once more after logging back into your site.
Let me know if you have any questions with the above. I’m happy to also request an update of your site records if preferred, to exclude the wordpress1011 part of your callback URL.
Very interesting. Which of these options would be least disruptive to the site itself? There is no particular hurry on this so I am happy to take the route you recommend. Thank you for your time on this!
@invertedm The least disruptive would be for me to request an update of your site records on the service. If you wish for me to do so, please confirm that you’re no longer using a wordpress1011 directory, possibly a location where you had your WordPress files previously.
Note that it may take a few days before I have an update on this request.
If you prefer not to wait, you can either revert to your previous set up, whereby you were using the wordpress1011 path. After doing so, complete Site Kit set up before resetting the plugin. You can then change back to your current set up. Alternative, an easier and quicker immediate solution is to remove the www prefix from your domain as per the steps above.
Let me know what you prefer, or ask if you have any questions. Thank you!
Yep, I did change the location of my WordPress installation, so that makes perfect sense.
Will you request that update & I will snooze this for a week or so?
Not a problem @invertedm , I would expect that I’ll have an update for you – when your site records are updated, at some stage this week. At that point you can attempt Site Kit set up once more. I’ve put in a request now so I’ll let you know here once I have an update. Thank you!
Just to let you know that I have an update regarding your site records on the Site Kit service. They have been corrected now to match your current setup. Can you please attempt to set up the plugin once more and let me know how you get on?
SUCCESS!
Thank you so much for such wonderful support!
Glad to hear that worked for you @invertedm, much appreciated. If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch.
If you have a moment free please also consider leaving a review given it sounds like you were a Site Kit user for some time before this error. Thank you!
